Passionate and driven professional seeking to transitioninto a data analysis role. Proficient in problem-solvingand adept at clear communication. Eager to leverageexpertise in interpreting complex data sets to driveimpac…
Passionate and driven professional seeking to transitioninto a data analysis role. Proficient in problem-solvingand adept at clear communication. Eager to leverageexpertise in interpreting complex data sets to driveimpactful insights. Keen on embracing new challengesand developing a strong foundation in data analytics.
My Job role is to provide vital assistance to phone support agents, facilitating the resolution of Amazon order and account issues, ensuring an
exceptional customer experience.
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Achieved a 95% success rate in resolving client complaints within a 24-hour SLA, handling an average of 30 cases daily and effectively
utilizing negotiation skills and in-depth product knowledge to maintain customer satisfaction
Facilitated resolution of Amazon order and account issues for phone support agents
Provided vital assistance to phone support agents
Ensured exceptional customer experience during issue resolution
Diagnosed and troubleshooted hardware, software, and network-related issues to ensure seamless internet service.
Delivered timely and efficient technical support to customers encountering internet connectivity issues.
Achieved a 95% resolution rate for reported internet connectivity issues in initial contact, leveraging comprehensive knowledge of network configurations, troubleshooting methodologies, and exceptional customer service, leading to a substantial enhancement in customersatisfaction scores for TechMahindra.
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