Pavan Boina

Pavan Boina

DGM – Operational Excellence
UAE
Full-time On-site

About Me

LEAN SIX SIGMA | BUSINESS EXCELLENCE | PERFORMANCE MANAGEMENT | DIGITAL TRANSFORMATION | PROCESS OPTIMIZATION | CUSTOMER EXPERIENCE | OPERATIONAL EXCELLENCE

Seasoned executive with over 22 years of experience driving op…

Experience

DGM – Operational Excellence

Ison Xperiences · Dubai , Dubai , United Arab Emirates (UAE)
May 2012 - Present · 14 years 6 months

<p>Spearheaded governance and operational excellence and Digital Automation across multiple locations, reporting to the organization's top executives</p><p> Transitioned the organization toward a speech analytics-driven model, enabling 100% call monitoring and actionable insights to improve quality and customer experience</p><p> Designed and deployed a SaaS-based Quality Management Application and led BOT-driven agent automation initiatives, significantly enhancing operational efficiency and decision-making speed</p><p> Drove change management initiatives, fostering organizational alignment during digital transformation projects</p><p> Implemented Lean Six Sigma methodologies, identifying and facilitating improvement projects globally</p><p> Delivered annual cost savings of $200K through targeted Black Belt projects</p><p> Established global governance protocols, aligning organizational processes with compliance standards and risk assessments</p>

Assistant Manager – Quality & Training

Smart Drive India Inc. · Hyderabad , Telangana , India
Jul 2010 - Apr 2012 · 1 year 9 months

<p>Led quality and training teams, achieving a 95% throughput in onboarding programs</p><p> Executed Six Sigma DMAIC projects to identify process gaps, yielding a 15% efficiency improvement</p><p> Improved compliance frameworks for client projects, aligning with global governance standards</p>

Team Manager – Quality

Allsec Technologies · Bengaluru , Karnataka , India
Jun 2009 - Jun 2010 · 1 year

<p>Managed quality assurance for eight lines of business, improving adherence to SLA metrics by 20%</p><p> Directed teams to implement Six Sigma initiatives, reducing process cycle times by 10%</p>

PROJECTS

Revenue Enhancement Drive

ison
Duration : 14-Aug-2025 - 09-Apr-2026

<p>Revenue Enhancement initiative by establishing enterprise-wide Rewards & Penalties (R&P) governance across multi-country operations, linking operational KPIs, service performance and contractual commitments to commercial outcomes. Implemented proactive risk identification, performance tracking and corrective-action governance to minimize revenue leakage, prevent penalties and maximize incentive opportunities, strengthening both profitability and client performance.</p>

Certifications

Six Sigma Black Belt

IIBM · Hyderabad , Telangana , India · 2012

Skills

Digital Transformation Automation Strategy Global Governance Compliance Lean Six Sigma Project Management Operational Excellence Performance Optimization AI-Driven Process Improvement Speech Analytics Content Management Cross-Functional Team Leadership BOT Deployment Agent Enablement Quality Management Change Management Six Sigma DMAIC Risk Assessment Quality Assurance Training SaaS Automation Process Improvement
Report this Profile?