Pankaj Sudhakar Jadhav

Pankaj Sudhakar Jadhav

Results-driven Data Analyst
India
Marathi, English, Hindi
Full-time On-site

About Me

Results-driven Data Analyst with 4+ years of hands-on experience transforming complex, high-volume datasets into actionable business intelligence. Proven expertise in data cleaning, advanced modeling, and building intera…

Experience

Senior Technical Process Executive (Data Analytics)

Infosys, Pune · Pune , Maharashtra , India
Jul 2022 - Present · 4 years 4 months

<p>Engineered automated Power BI and Tableau dashboards to track operational KPIs, achieving 100% visibility into critical business metrics and driving a 15% reduction in SLA breaches.</p><p> Extracted and analyzed historical ServiceNow data using complex SQL queries to isolate high-frequency root causes, optimizing resolution workflows and reducing repeat incidents by 22%.</p><p> Streamlined ETL processes using Power Query to clean, transform, and validate high-volume datasets, ensuring 100% data integrity for executive management reports.</p><p> Partnered directly with cross-functional operational teams to identify systemic workflow bottlenecks, presenting data-driven recommendations that significantly decreased process downtime.</p>

Technical Support Engineer

Concentrix · Pune , Maharashtra , India
Oct 2021 - Jul 2022 · 9 months

<p>Managed end-to-end incident ticketing via omni-channel support (chats, calls, emails), consistently maintaining a 95%+ Customer Satisfaction (CSAT) score through rapid root-cause diagnosis and resolution.</p><p> Diagnosed and troubleshot complex software, hardware, and Microsoft Office infrastructure failures under tight operational timelines to minimize business disruption.</p>

Technical Support Engineer

Entercoms · Pune , Maharashtra , India
Mar 2020 - Oct 2021 · 1 year 7 months

<p>Executed technical diagnostics and hardware troubleshooting procedures, accelerating accurate dispatch workflows for critical system failures.</p><p> Provided detailed engineering guidance on hardware component diagnostics, including RAM swaps and alternative device verifications to minimize client downtime.</p>

Senior Associate

Wipro · Pune , Maharashtra , India
Mar 2018 - Jul 2019 · 1 year 4 months

<p>Accomplished high-accuracy system data ingestion for over 5,000+ monthly records, maintaining a 99.8% quality compliance score against strict corporate SLA metrics.</p><p> Maintained and audited corporate digital records securely to ensure continuous up-to-date data accuracy across internal platforms.</p>

PROJECTS

Store Sales Performance Dashboard

sales · https://github.com/pankajjadhav0198/Store-Sales-Dashboard---PowerBl.git
Duration : 31-May-2021 - 01-Jun-2021

<p>Designed and engineered a comprehensive business intelligence dashboard to visualize retail sales performance across multiple global regions.</p><p>• Applied advanced time-series analysis and custom DAX metrics to pinpoint historical sales trends, seasonal patterns, and underperforming product lines.</p><p>• Optimized data pipelines by establishing an Excel-based preprocessing workflow integrated with BI tools, reducing manual reporting update times by 30%.</p>

Skills

Power BI Tableau DAX Data Modeling KPI Development Dashboard Design SQL Advanced Joins Aggregations Subqueries Views Advanced Excel Pivot Tables Power Query VLOOKUP XLOOKUP Data Cleaning Data Transformation ServiceNow GitHub Power BI Desktop Trend Analysis Data Storytelling Root Cause Analysis ETL
Report this Profile?