A Data Analytics graduate specializing in generating data-driven insights to optimize channel performance and enhance customer experience. Proficient in using Python, Power BI, SQL, and Excel to monitor performance metri…
A Data Analytics graduate specializing in generating data-driven insights to optimize channel performance and enhance customer experience. Proficient in using Python, Power BI, SQL, and Excel to monitor performance metrics, identify trends, and support defect management. Skilled in cross-functional collaboration to resolve queries and implement process improvements within service-oriented environments.
Analysed operational performance metrics (MTTI, MTTR) to identify inefficiencies, leading to process improvements that reduced response times by 15%., Developed and delivered interactive Power BI dashboards for KPI monitoring, increasing operational visibility and supporting data-informed decision-making., Analysed customer feedback data to pinpoint service issues and recommend targeted optimization strategies, contributing to an 8% improvement in customer satisfaction metrics., Played a key role in customer insights and retention initiatives by providing actionable data on customer behavior and experience., Compiled and validated the OPTECH Ministry Report, ensuring 100% data accuracy and compliance.
Supported customer experience and operational functions with data-driven insights, directly contributing to service improvement and retention strategies.
Analyzed operational performance metrics (MTTI, MTTR) to identify inefficiencies, leading to process improvements that reduced response times by 15%.
Developed and delivered interactive Power BI dashboards for KPI monitoring, increasing operational visibility and supporting data-informed decision-making.
Analyzed customer feedback data to pinpoint service issues and recommend targeted optimization strategies, contributing to an 8% improvement in customer satisfaction metrics.
Played a key role in customer insights and retention initiatives by providing actionable data on customer behavior and experience.
Compiled and validated the OPTECH Ministry Report, ensuring 100% data accuracy and compliance.
Built an interactive dashboard to analyze real-time sales data and customer engagement, providing insights tosupport sales strategy and performance tracking.
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