Detail-focused Information Systems Analyst with extensive experience in application systems and hardware management. Proven experience using IT Monitoring Tools to troubleshoot performance and reliability issues. Able to…
Detail-focused Information Systems Analyst with extensive experience in application systems and hardware management. Proven experience using IT Monitoring Tools to troubleshoot performance and reliability issues. Able to provide system enhancements, process improvements, and -user training as needed.
Managed systems integrations and implementation of vendor applications.
Rolled out new system functionalities and identified potential process improvements.
Collaborated with various teams to understand and map business processes and translate them into system requirements.
Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
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