About Me
Efficient and quick learner, capable of imparting knowledge to others. Highly motivated with excellent communication and organisational skills. Skilled in developing strong working relationships with colleagues and custo…
Efficient and quick learner, capable of imparting knowledge to others. Highly motivated with excellent communication and organisational skills. Skilled in developing strong working relationships with colleagues and customers. Effective at prioritising tasks and delivering positive results. Professional who excels both independently and as part of a team with minimal supervision.
Experience
Customer Service Manager
Deliver top-tier technical assistance, ensuring smooth IT system operation and rapid issue resolution.
Promote strict data security standards, protecting sensitive information and mitigating cybersecurity risks.
Conduct accurate data transactions, ensuring integrity and precision in handling sensitive data.
Lead demonstrations and user training sessions, facilitating seamless adoption of complex technical solutions.
Utilise advanced problem-solving skills to swiftly diagnose and resolve intricate technical issues.
Collaborate with cross-functional teams to achieve targeted objectives and project milestones efficiently.
Monitor PowerBI KPIs to ensure optimal shop performance.
IT Support
Facilitated the digital transformation of paper documents into digital formats for enhanced accessibility and organisation.
Provided technical support and troubleshooting for staff, addressing hardware and software issues efficiently.
Assisted in the deployment and maintenance of computer systems, including software installations and updates.
Administered user accounts and managed permissions within the organisation's network infrastructure.
Ensured data security and compliance with relevant data protection regulations, implementing necessary safeguards.