Nisrine Maalouf

Collect and analyze data from databases, spreadsheets, and other data repositories.
.
Identify trends and patterns to derive insights from complex data sets.
.
Prepare report and present visualizations derived from data to relevant stakeholders.
.
Gather and analyze business requirements from stakeholders to understand project objectives.
.
Conduct thorough market research and competitive analysis to identify opportunities and trends.
.
Collaborate with stakeholders to define deliverables.
.
Translate business requirements into detailed functional specifications and user stories.
.
Create wireframes and mockups to guide UX/UI designers in the development process.
.
Assist in the testing and quality assurance of web applications to ensure adherence to requirements.
.
Act as a liaison between technical and non-technical teams, facilitating effective communication.
.
Conduct user acceptance testing and gathered feedback to improve product usability.
.
Monitor project progress and milestones, reporting updates to management and stakeholders.

<p>Identify trends and patterns to derive insights from complex data sets.<br>
Collect and analyze data from databases, spreadsheets, and other data repositories.<br>
Prepare report and present visualizations derived from data to relevant stakeholders.<br>
Gather and analyze business requirements from stakeholders to understand project objectives.<br>
Conduct thorough market research and competitive analysis to identify opportunities and trends.<br>
Collaborate with stakeholders to define deliverables.<br>
Translate business requirements into detailed functional specifications and user stories.<br>
Create wireframes and mockups to guide UX/UI designers in the development process.<br>
Assist in the testing and quality assurance of web applications to ensure adherence to requirements.<br>
Act as a liaison between technical and non-technical teams, facilitating effective communication.<br>
Conduct user acceptance testing and gathered feedback to improve product usability.<br>
Monitor project progress and milestones, reporting updates to management and stakeholders.</p>

<p>Prepare, lead and report results of 12 Risk and Control Self-Assessment workshops, implemented for the first time, led by an External Consultant.<br>
Conducted thorough risk assessments to identify potential operational vulnerabilities.<br>
Highlight risk exposures and recommend enhancements.<br>
Monitor, analyze and lead workshops with Regional Managers on Key Risk Indicators, to ensure proactive risk management.<br>
Perform root-cause analysis for incidents reported to reach a remedial measure to avoid re-occurrence.<br>
Provide high-level operational risk reports to risk committee and BOD.<br>
Deliver objectives related to deadlines of action plans, trainings and inquiries to boost risk governance and control awareness and reduce risk exposures.<br>
Stay up-to-date with industry regulations and trends to ensure adherence to best practices.<br>
Collaborate with various teams to enhance risk awareness and reduce potential risks.<br>
Train new recruits and interns on the fundamentals of Operational Risk Management and the diverse projects implemented.</p>

<p>Assist customers with various banking transactions, including deposits, withdrawals, and transfers with a high level of accuracy and attention to detail.<br>
Provide excellent customer service by addressing inquiries, resolving issues, and promoting bank products and services.<br>
Identify and report suspicious activities to the appropriate authorities in compliance with bank policies.<br>
Balance cash drawers at the beginning and end of each shift to ensure accurate accounting of funds.<br>
Educate customers on the use of self-service banking options to enhance their banking experience.<br>
Cross-sold bank products, such as credit cards, loans, and savings accounts, to meet sales targets.<br>
Collaborate with team members to maintain a smooth and efficient workflow in a fast-paced environment.<br>
Adhere to all security and compliance procedures to safeguard customer information and bank assets.<br>
Replace Head Teller and manage the main vault and on-site ATMs.<br>
Train and support interns and new recruits with valuable guidance and continuous support.</p>