Nikitha V

<p>Working with excel spreadsheets to create reports.<br>
Seeking training for client.<br>
Coordinating with clients for training clarifications.<br>
Sending reports as per SLA.<br>
Handling Tax servicing.<br>
Responsible for clearing of inventory.<br>
Responsible to drive achieving targets in daily basis.<br>
Handling planning inventory.<br>
Creating charts, graphs and daily reports of organization using various tools and applications - Microsoft Excel, Access and Power point, JIRA, DB Visualizer, SQL Queries, VBA, and Macros.<br>
Worked in ERPs like One Work Flow (OWF- where we update the property Tax Ids and Tax amounts), Property Administration System (PAS- where we get the property information.).<br>
Creating various types of reports like Inventory reports, Power point presentations, charts for various teams of onshore and offshore and distributing them to the various clients.<br>
Create pivot tables and modify spreadsheets to achieve analytical goals.<br>
Handling customer’s payments & initiating refunds co coordinating with other related departments to get issues resolved.<br>
Solving escalated tickets from other operations.</p>

<p>Prepared monthly and quarterly reports highlighting key trends and performance indicators.</p><p>▪ Collected, cleaned, and analyzed large datasets from multiple sources to ensure data reliability</p><p>▪ Coordinating with clients for training clarifications.</p><p>▪ Sending reports as per SLA.</p><p>▪ Handling Tax servicing.</p><p>▪ Responsible for clearing of inventory.</p><p>▪ Responsible to drive achieving targets in daily basis.</p><p>▪ Handling planning inventory.</p><p>▪ Creating charts, graphs and daily reports of organization using various toolsand applications - Microsoft Excel, Access and Power point, JIRA, DBVisualizer, SQL Queries, VBA, and Macros.</p><p>▪ Worked in ERPs like One Work Flow (OWF- where we update the property TaxIds and Tax amounts), Property Administration System</p><p>▪ (PAS- where we get the property information.)</p><p>▪ Creating various types of reports like Inventory reports, Power pointpresentations, charts for various teams of onshore and offshore anddistributing them to the various clients.</p><p>▪ Create pivot tables and modify spreadsheets to achieve </p>

<p>I have full knowledge of core banking system-preferably Finacle.<br>
Responsible for Customer Delevarables (Welcome Kits, Cheque Books Etc..) Customer comlaints handing and resolving.<br>
Responsible for Teller Operations includes cash management, ATM cash Replenishments, Cheque clearing, Expences Management, Reporting.<br>
Responsible for Branch sales Targets achivements.<br>
Reviewing the AOF Forms and ensuring it meets the KYC norms.<br>
Handling of HNI Clients through Branch Analytics Portfolios and cross selling.<br>
Processing and Posting of RTGS/ NEFT and DD/PO Funds Transfer Transactions.<br>
Authorising Entries of Cash, RTGS/ NEFT and DD/PO Funds Transfer Transactions.<br>
Isuing of Statements/Passbook<br>
Taking Care of Cheque Clearing process at branch.<br>
Responsible for ATM Issues and ensuring trouble free transactions.<br>
Customer complaints handling regarding ATM/Delevarables.<br>
Opening of Term Deposit/Recurring Deposits<br>
Cross selling of various Investment Products.<br>
Portfolio Management and responsible for Branch Income generation.<br>
Authorising Cash / Transfer / NEFT.RTGS Vouchers.<br>
Finacle 10 we use Finacle 10 in our banking operations and I have well versed in all the navigation used in the system and reports generation.<br>
I have full knowledge of core banking system-preferably Finacle.<br>
Easy Pay we collect various third party insurance collections, fees collection, and membership payments in our system through cash, clearing and transfer modes.<br>
Resolve the customer Complaints.<br>
Updating customer request and resolve it through FCRM.<br>
Rectification of IAD, concurrent audit team observations.<br>
Ensuring all relevant reconciliations carried out diligently<br>
Preparation statement of Accounts<br>
Cross Selling of Company's Other Products.<br>
Handling Money transfer outward and inward, Foreign Exchange<br>
Helped the department in achieving zero-error tag in audit, by keeping the records updated.<br>
Handling Bank account and prepare Bank Reconciliation statement.<br>
Conducting sales activities in the market for getting business leads<br>
Serving existing borrowers for portfolio management & new business generation<br>
Proper Scrutiny of Documents<br>
Maintaining proper TAT</p>