Results-driven Business Manager and Data Scientist with a Master's in Data Science, leveraging a robust skill set in Python, Excel, and Power BI to drive impactful data analysis and visualization. Proven expertise extend…
Results-driven Business Manager and Data Scientist with a Master's in Data Science, leveraging a robust skill set in Python, Excel, and Power BI to drive impactful data analysis and visualization. Proven expertise extends to customer and product data analysis, demonstrating proficiency in CRM, BI, Excel, Python, SAP, and network transformation planning. Accomplished in leading cross-functional teams and orchestrating successful project management, resulting in enhanced customer satisfaction, retention rates, and optimized operational processes. A dedicated professional committed to data-driven decision-making and operational excellence, consistently exceeding business objectives and fostering collaborative work environments.
Customer data analysis, focusing on churn, fault, and new business identification using CRM, BI, Excel, and Python.
Strategically served and analyzed the needs of over 8500+ customers to enhance service delivery, resulting in improved customer satisfaction and retention rates (20% increase in customer base).
Planning for network transformation from copper to GPON (7K+ ODNs) using ArcMap and ArcGIS.
Maintenance and rehabilitation of the access network to ensure uninterrupted operations.
Efficient management of resources and inventory using SAP.
Effective team (53 members) and resource management, fostering a collaborative work environment.
Planning and requirement analysis for new sales and network rehabilitation projects, aligning objectives with business goals.
Orchestrated 6 annual telecom projects, from inception to completion, through meticulous planning, resource allocation, and vigilant monitoring for on-time, within-budget delivery.
Maintained all services KPIs (MTTR=19%, repeat=21%) under control and collaborated with various supporting departments to expedite problem resolution and enhance service delivery efficiency.
Implemented efficient process optimization and analysis strategies in operations to enhance customer experiences and satisfaction.
Conducted in-depth customer data analysis, including churn assessment, fault identification, and feasibility checks.
Utilized CRM, Business Intelligence (BI) tools, and Excel for comprehensive data assessment.
Demonstrated strong team and resource management skills while supervising a team of 25 members, fostering a collaborative work environment.
Strategically served and analyzed the needs of over 5500+ customers to enhance service delivery, resulting in improved customer satisfaction and retention rates.
Utilized Java with Android Studio for app development.
Supervised and mentored final-year students for their Android App projects, including ChatApp, TextScanner scanner, Call Blocker, and eBazar.
Collaborated with senior developers to conduct rigorous testing and debugging of Android applications, ensuring their reliability and functionality.
Implemented solutions in C/C++ to address complex challenges in PDU (Power Dstibuaton unit) in satellite.
Participated in collaborative learning with professors, gaining coding best practices, and project execution skills through workshops and training.
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