A technically skilled data analyst, also able to work well with people and liaise with end users and management to confirm business requirements. Experienced at assessing options and delivering the appropriate response t…
A technically skilled data analyst, also able to work well with people and liaise with end users and management to confirm business requirements. Experienced at assessing options and delivering the appropriate response to meet specific business needs; willing to work to ensure project success and on-time delivery. Currently seeking a new challenge, with a progressive employer and an opportunity to develop further and widen industry experience.
Preparing daily, weekly, monthly and quarterly reports and dashboards
CRM Reports
Agent Performance Reports
Service Level Reviews & Client Adhoc Reports
Forecasting volumes and Manpower requirements
Data Analyst cum Workforce Management- DUBAI
Cupola Teleservices (CTS)
December 2014 to Present
• Preparing daily, weekly, monthly and quarterly reports and dashboards
• CRM Reports
• Agent Performance Reports
• Service Level Reviews & Client Adhoc Reports
• Forecasting volumes and Manpower requirements
Preparing daily, weekly, monthly and quarterly reports and dashboards
CRM Reports
Agent Performance Reports
Service Level Reviews & Client Adhoc Reports
Forecasting volumes and Manpower requirements
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