Moksha Sadhu

Moksha Sadhu

Data Analyst
Portugal
English, Hindi

About Me

A highly organized and detailoriented Data Analyst with a strong proficiency in Python, SQL, Excel,Tableau, exploratory data analysis, data cleaning, and visualization. Known for being adaptable, efficient, and creative wi…

Experience

Customer Service Telemarketer

Scores&Levels
Mar 2022 - Present · 4 years 4 months

Experienced customer service representative with a proven track record of providing excellent customer service.
Maintained the calling database by collecting and recording information.
Skilled in resolving customer issues and complaints in a timely and efficient manner.
Worked with leadership to implement initiatives.
Excellent communication and interpersonal skills.
Consistently surpassed performance targets in a fast-paced environment, showcasing strong leadership skills and exceptional customer service.

Technical Support

ITN (International Travel Network)
Jul 2018 - Nov 2019 · 1 year 4 months

Provide technical support and troubleshoot the problem.
Built a scheduling system to ensure client schedule priority.
created airlines flight tickets as per client request in apollo and saber software
Increased customer return rates by providing excellent service and communication.

Skills

Microsoft Excel Python A/B Testing Excel VBA PostgreSQL Programming Power BI Statistical Analysis Exploratory Data Analysis Data Cleaning Data Visualization Seaborn Matplotlib SQL PostgreSQL MS Excel Google Sheets Tableau Microsoft Word PowerPoint Window Functions Multiple Joins Views CTEs Functions Pivots Group By Xlookup Vlookup Pivot Tables MATLAB
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