Mohamed Alaa

Mohamed Alaa

Machine learning Engineer
Egypt
Arabic, English

About Me

As a recent graduate from MSA University with a degree in Electrical Communication and Electronics System Engineering, I bring a strong academic foundation, highlighted by an excellent-grade graduation project in Artific…

Experience

Associate Customer Support Engineer

Amazon
Jan 2023 - Present · 3 years 5 months

1. Answering questions about a company’s products or services

Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. In fact, knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of a company’s offerings is critical for frontline service reps. It allows them to provide quick, accurate, and comprehensive responses to customers and prospects.

2. Processing orders and transactions

Some of the basic customer service job duties may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Order processing is often associated with entry-level customer service jobs. And it is seen as a prime opportunity for those looking to launch their career in customer service.

winter internship program

Maspero
Feb 2022 - Feb 2022 · 10 days

Network and Antenna

internship program

Children’s Cancer Hospital Egypt-57357
Aug 2021 - Sep 2021 · 11 days

Routing and Switching

Football Assistant Coach

Al-Wehda Sporting Club, Abu Dhabi, UAE
Aug 2017 - Aug 2018 · 1 year

Skills

Active Directory Circuit Design Java Linux SAN Structured Query Language (SQL) Technical Support Services VMware Windows Hardware Maintenance OS Setup Software Support Technical Support Professional Troubleshooting Microsoft Skills Python C++ Motivational leadership Multi-tasking Team Player Driving License Data Science Machine Learning Deep Learning Computer Vision Natural Language Processing MLOps Production Network Security Threats and Attacks Cryptography Encryption Security Operations Monitoring Digital Forensics Incident Response Malware Analysis Operating Systems CCNA Supervised Machine Learning Artificial Intelligence Optical Fiber Cables
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