Moaz Samy

<p>Deliver Microsoft cloud, business applications, infrastructure, and digital transformation projects for government and enterprise clients in Qatar and the region.<br>
Work with Microsoft Azure, Dynamics 365 F&O, Dynamics 365 CRM and Dataverse, Power Platform, Power BI, Azure DevOps, and Microsoft Entra ID.<br>
My role changes by project and has included business analysis, D365 functional consulting, product management, QA, reporting, process automation, and infrastructure engineering.<br>
Handle infrastructure planning and delivery on assigned projects, including architecture, environment sizing, BOQ preparation, networking, security, identity, databases, and application dependencies.<br>
Build Infrastructure as Code using Terraform and ARM templates, following each client's standards and naming conventions.<br>
Turn business and technical requirements into functional specifications, workflows, solution designs, business rules, test scenarios, and implementation plans.<br>
Coordinate UAT, QA, production support, issue investigation, and delivery with users, developers, infrastructure and security teams, vendors, and client stakeholders.</p>

<p>Contributed to Azure solution design and architecture documentation, including communication matrices, technical design documents, and solution design documents covering network architecture, hub-and-spoke connectivity, Private Endpoints, WAF, and application and infrastructure dependencies.</p><p> Investigated Azure infrastructure issues involving VM access, RBAC permissions, Azure Bastion access, networking connectivity, authentication, and CI/CD pipeline failures.</p><p> Supported AKS-hosted application infrastructure and Docker-based deployments, troubleshooting container deployment issues, ImagePullBackOff, OAuth and login problems, redirect loops, and Azure DevOps authentication errors.</p><p> Contributed to Azure solution designs incorporating PostgreSQL and Azure OpenAI within hub-and-spoke network architecture.</p><p> Supported Microsoft 365 and Entra ID security activities, including Conditional Access and MFA troubleshooting, Microsoft Secure Score remediation, and compliance assessment work.</p><p> Worked across business stakeholders, developers, infrastructure engineers, and security teams to coordinate technical issue resolution and solution delivery.</p><p> Managed the transition of client support from onsite to fully remote delivery through structured Azure DevOps ticketing, escalation, and troubleshooting workflows.</p><p> Produced formal Arabic and English business and technical correspondence and handled sensitive client escalations.</p>

<p>Moved from network engineering into a broader infrastructure role covering networks, servers, systems, technical support, security controls, vendors, and technology implementation.<br>
Improved reliability through preventive maintenance, structured troubleshooting, and practical infrastructure improvements.</p>

<p>Worked on network design, installation, configuration, troubleshooting, and maintenance across routers, switches, LAN/WAN connectivity, and network services.<br>
Maintained IT inventory and technical documentation and supported employees with network, system, and software issues.</p>

<p>Managed IT operations and technical support, reducing system downtime by 30% through timely hardware and software issue resolution.</p><p> Advised on technology strategy and infrastructure design for organizational projects.</p><p> Developed custom IT solutions that improved operational efficiency and delivered measurable cost savings.</p><p> Provided technical guidance and infrastructure support across the organization.</p>

<p>Improved network reliability through structured troubleshooting, reducing incidents by 20%.</p><p> Assisted in designing and installing network infrastructure, contributing to a 15% increase in operational efficiency.</p><p> Maintained IT inventory records and trained staff on new software systems.</p>

<p>Led the business analysis phase for the ministry's website modernization.<br>
Worked with stakeholders to define the website structure, services, user journeys, content, business processes, integrations, and functional requirements, then prepared the detailed BRD used as the baseline for delivery.<br>
After the requirements and solution definition were agreed, took ownership of the Azure infrastructure across Development, UAT, and Production, covering architecture, sizing, BOQ, networking, security, identity, databases, connectivity, and application dependencies.<br>
Built the infrastructure with Terraform and ARM templates, applying Infrastructure as Code while following the client's naming conventions and standards.<br>
Provisioned and configured VNets, subnets, AKS, ACR, MySQL/PostgreSQL, Application Gateway/WAF, Private Endpoints, Storage, Key Vault, VMs, Bastion, DNS, Private DNS Zones, NSGs, Managed Identities, and other required Azure services.<br>
Built and maintained Azure DevOps CI/CD pipelines for both application and infrastructure deployments and worked closely with developers to keep delivery aligned with the approved requirements and architecture.<br>
Handled infrastructure validation, troubleshooting, and handover, including networking, AKS workloads, authentication, access, application connectivity, pipelines, and environment configuration.</p>

<p>Lead the infrastructure stream for a Microsoft Dynamics 365 Finance & Operations on-premises ERP deployment.<br>
Define the required server topology, database, networking, identity, authentication, certificates, service accounts, security, storage, and deployment prerequisites for UAT and Production.<br>
Design and coordinate the AD FS authentication setup, certificate requirements, application dependencies, service accounts, and identity configuration.<br>
Define SQL Server 2022 Enterprise requirements, including connectivity, high availability, permissions, storage, and integration with the F&O application environment.<br>
Coordinate AOS, SQL Server, SSRS, SSIS, Management Reporter, orchestration components, and supporting services with the infrastructure, DBA, network, security, and application teams.<br>
Troubleshoot deployment, authentication, certificate, database connectivity, permission, networking, and environment configuration issues.</p>

<p>Took ownership of the infrastructure work for a solution combining Microsoft Dynamics 365 CRM with a custom vendor portal.<br>
Defined the infrastructure architecture, sizing, BOQ, networking, security, identity, database, connectivity, and deployment requirements from the application and client needs.<br>
Designed and built the required environments in line with client standards and naming conventions, including the dependencies between CRM, the vendor portal, networking, identity, security, databases, and supporting services.<br>
Managed environment readiness, connectivity, access, validation, troubleshooting, and handover with the application, security, networking, and client infrastructure teams.</p>

<p>Worked on Kawader 2.0, a government employment platform where job seekers manage their profiles, search and apply for jobs, receive employer invitations, and move through recruitment and nomination processes.<br>
Helped define and validate the business rules behind the platform's AI-based job matching between job seekers and relevant opportunities.<br>
Handled business analysis across requirements, workflows, business rules, functional specifications, migration requirements, stakeholder discussions, and UAT, with extensive work in Dynamics 365 CRM and Microsoft Dataverse.<br>
Tested CRM and external portal journeys, logged defects and gaps, and followed up with development teams through resolution.<br>
Designed and developed 20+ Power BI dashboard pages using DAX, Power Query, OData, KPI analysis, and data validation, and created Power Automate workflows for operational processes.</p>

<p>Worked as the Business Analyst on a modernization program bringing capabilities from several legacy systems into one microservices-based platform.<br>
Mapped the existing systems and processes, gathered requirements, and documented the integrations, dependencies, data flows, and functional needs for the new platform.<br>
Worked with business and technical teams on process mapping, functional documentation, solution validation, UAT, and delivery follow-up.</p>

<p>Analyzed the contract submission, processing, and validation journeys and documented the related functional requirements, business rules, validations, workflows, and test scenarios.<br>
Defined requirements for AI-assisted checks on submitted contracts and the related submission and validation workflows.<br>
Worked between business and technical teams during requirement clarification, functional validation, UAT, issue resolution, and delivery.</p>

<p>Managed the client requirements and overall delivery coordination for a retail ERP implementation based on Microsoft Dynamics 365 Finance & Operations.<br>
Served as the main coordination point between the client, functional consultants, technical teams, and delivery resources, keeping requirements, priorities, validation, issues, and communication aligned.<br>
Followed requirements from clarification through implementation to make sure agreed business needs were delivered.</p>

<p>Provided Dynamics 365 F&O functional consulting and onsite application support for Qatar Financial Markets Authority, Lusail Circuit Sports Club, and The Supreme Council for Economic Affairs and Investment.<br>
Worked across Procurement and Supply Chain processes such as Purchase Requisitions, Purchase Orders, Purchase Agreements, approval workflows, and Fixed Assets, as well as HR processes covering employees/workers, payroll, annual performance, leave, attendance, users, roles, and related workflows.<br>
Gathered requirements, configured and validated functional processes, supported UAT and production operations, investigated issues, and coordinated technical changes with development and infrastructure teams.</p>