I am a resourceful, self-motivated person who always gives 100% effort into everything I do. I can be left alone to get on with the task at hand. However, I am great at being a team player and can interact and communicat…
I am a resourceful, self-motivated person who always gives 100% effort into everything I do. I can be left alone to get on with the task at hand. However, I am great at being a team player and can interact and communicate well as part of a team.
Furthermore, I can keep to time limits and deadlines or KPI as I have good time management skills, thus, I will complete everything you ask of me in a punctual manner whilst also maintaining professionalism by being punctual and respecting work hours and commitments.
To reiterate, I am a very hard working and diligent individual who will always give maximum effort into all that I do. I am a quick learner who is always ready for new challenges and looking for ways to improve my personal and professional development.
<p>Engaged with customers professionally and empathetically to discuss outstanding debts and agree on manageable repayment solutions.<br>
Successfully negotiated payment plans tailored to individual financial circumstances, balancing company targets with customer affordability.<br>
Processed payments and updated account records with precision, ensuring compliance with regulatory requirements and data protection standards.<br>
Managed a high volume of inbound and outbound calls while maintaining accurate documentation and meeting daily performance targets.<br>
Performed daily and weekly audits of customer account data to ensure accuracy, consistency, and correct progression through the debt recovery process.<br>
Produced tailored monthly insight packs for high-profile clients such as EE, Tesco, and Argos, delivering clear analysis of recovery performance, trends, and opportunities.<br>
Investigated data discrepancies, identified root causes, and collaborated with internal teams to implement corrective actions and process improvements.<br>
Utilised Excel (including pivot tables, formulas, and lookups) and other reporting tools to track KPIs, generate performance dashboards for the client development team to present.</p>
<p>Negotiated settlements and liaised with insurers, medical experts, and opposing counsel to achieve favourable outcomes for clients in complex personal injury disputes.<br>
Assessed liability by analysing medical evidence and accident reports to build a strong base for counters.<br>
Provided clear communication to clients throughout the claims process via call, email and platform messages, explaining legal options and managing expectations effectively.<br>
Independently managed a high-volume caseload of disputed personal injury matters, meeting tight deadlines and timetables using the case management system.</p>
<p>Supervised and coordinated a team of 30 security personnel for the Queens Jubilee, Queens Funeral and the Kings Coronation in Hyde Park, overseeing shift schedules and daily operations to ensure consistent coverage and high standards.<br>
Acted as first point of contact for escalated incidents, making quick, informed decisions to resolve security issues and maintain site safety.<br>
Delivered on-the-job briefings to staff on security procedures, emergency protocols, and customer service expectations to ensure compliance and professionalism.<br>
Liaised with clients, emergency services, and internal departments to report incidents, provide updates, and maintain strong working relationships.</p>
<p>Maintained high productivity during night shifts by meeting tight deadlines for picking, packing, and dispatching orders with minimal supervision.<br>
Accurately processed and checked incoming and outgoing goods, ensuring correct labelling, quantities, and quality standards were met.<br>
Worked collaboratively with team members and listened attentively to shift supervisors allocating tasks throughout the night.<br>
Followed safety procedures and maintained a clean, hazard-free workspace, contributing to a safe working environment during unsupervised hours.</p>
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