Manoj Rajan

Manoj Rajan

Digital Transformation Manager
UAE
English, Malayalam, Oriya, Hindi
Available Now
Full-time Hybrid

About Me

Digital transformation leader with 20+ years progressing from business analysis to specialist-level ownership of enterprise systems and fleet-wide transformation — including being retained through a company acquisition t…

Experience

Specialist – Fleet Management Software / Central Operations

Hapag-Lloyd AG · Dubai, UAE
Apr 2023 - Jul 2026 · 3 years 2 months

<p>Led safety digitalization across 73 vessels and mobile maintenance workflows across 40 vessels by standardizing SERTICA processes, lifting adoption to 80–90% and cutting manual reporting/paperwork effort by up to 90%.</p><p> Transitioned 448+ vessel and shore users onto standardized digital workflows through structured training and a SharePoint knowledge hub, embedding consistent practices fleet-wide.</p><p> Delivered 50+ KPI dashboards and automated reports via SQL Server and SERTICA's native reporting tool, replacing manual Excel processes and increasing platform utilization by 80%.</p>

Maritime IT Analyst – Fleet Management

Hapag-Lloyd AG · Dubai, UAE
Jun 2017 - Mar 2023 · 5 years 8 months

<p>Safeguarded AMOS operations across 32 vessels through the merger by coordinating enterprise systems integration and cross-functional migration of critical fleet applications, ensuring zero disruption to operations.</p><p> Modernized infrastructure across 32 vessels — migrating legacy servers to VMware and standing up AMOS, Active Directory, and file/email services — resolving 70–80% of critical production incidents and cutting post-migration downtime by ~90%.</p><p> Established Jira-based incident management and a Confluence knowledge base, supporting SLA-based resolution of 30–40 monthly incidents while reducing reliance on subject-matter experts.</p>

Senior Business Analyst – Fleet Management

United Arab Shipping Company (UASC) · Dubai, UAE
Feb 2006 - Jun 2017 · 11 years 4 months

<p>Revitalized the under-adopted AMOS ERP platform through enterprise-wide capability assessment, process redesign, and change management, increasing adoption by 90% and avoiding ~USD 1M in system replacement costs.</p><p> Digitized procurement via the AMOS–ShipServ integration, scaling daily quotation capacity from 5–6 manual requests to 500+ digital transactions and delivering USD 1M+ in cumulative savings.</p><p> Built 150+ SQL-based reports and dashboards using AMOS's native reporting tool, reducing development costs by 75%, avoiding USD 500K+ in vendor expenditure, and enabling faster operational decisions.</p><p> Re-engineered workflows across three operational departments, digitizing manual activities and cutting administrative paperwork by 75%.</p><p> Directed end-to-end AMOS enhancement delivery — product roadmap, vendor negotiation, requirements, UAT, and release governance — while providing functional leadership to a team of 10 Business Analysts.</p>

Skills

Digital Transformation Capability Assessment Business Process Redesign Change Management Product Roadmaps SERTICA AMOS ERP ShipServ Microsoft 365 Stakeholder Management Vendor Management UAT Release Governance Jira Confluence SQL Server SQL Reporting VMware Active Directory SharePoint PMP CBAP ITIL AI Development Agentic AI Prompt Engineering Functional Testing
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