Results-driven professional with 4+ years of experience at DTDC Courier in backend operations and customer support. BCA background with a completed Data Analyst course covering Advanced Excel, Power BI, Python and SQL. H…
Results-driven professional with 4+ years of experience at DTDC Courier in backend operations and customer support. BCA background with a completed Data Analyst course covering Advanced Excel, Power BI, Python and SQL. Highly motivated and confident in applying analytical skills, practical problem-solving, and professional experience to deliver accurate and reliable results in a Data Analyst role.
<p>Resolved high-volume customer queries and supported day-to-day backend operations.<br>
Maintained backend shipment records with high accuracy and handled operational data efficiently.<br>
Coordinated with logistics teams to support timely deliveries and issue resolution.<br>
Achieved daily KPIs and maintained 86% CWC accuracy.<br>
Built strong practical experience in data handling, reporting, and process coordination.</p>
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