An IT Support Specialist and Digital Marketing Associate with a diverse skill set encompassing social media management, basic SEO, and computer hardware troubleshooting. They have gained hands-on experience in digital ma…
An IT Support Specialist and Digital Marketing Associate with a diverse skill set encompassing social media management, basic SEO, and computer hardware troubleshooting. They have gained hands-on experience in digital marketing through freelance projects, managing social media platforms, and running ad campaigns. Additionally, their tenure as a Maintenance Intern has equipped them with practical knowledge in computer hardware repair, software installation, and customer support.
<p>Managed Facebook & Instagram business pages for 3+ small businesses, increasing average reach by 40% through targeted content strategies.<br>
Designed professional marketing creatives (posters, banners, ads) using Canva; delivered 50+ social media posts across multiple clients.<br>
Planned, launched, and optimized paid Facebook Ads campaigns using Ads Manager — managed budgets, targeting, and A/B testing.<br>
Conducted basic keyword research and on-page SEO improvements; tracked performance using Meta Business Suite & basic Google Analytics.<br>
Communicated with clients via Zoom and WhatsApp; maintained delivery timelines and reported campaign results professionally.</p>
<p>Managed Facebook and Instagram pages for 3+ small businesses, growing average reach by 40% through targeted content strategies.<br>
Designed marketing creatives (posters, banners, ad sets) in Canva; delivered 50+ social media posts across clients.<br>
Planned and optimized paid Facebook Ads campaigns via Ads Manager, including budgeting, audience targeting, and A/B testing.<br>
Carried out basic keyword research and on-page SEO improvements; tracked results with Meta Business Suite and Google Analytics.<br>
Coordinated with clients over Zoom and WhatsApp, maintaining delivery timelines and reporting campaign performance.</p>
Managed Facebook & Instagram business pages for 3+ small businesses, increasing average reach by 40% through targeted content strategies., Designed professional marketing creatives (posters, banners, ads) using Canva; delivered 50+ social media posts across multiple clients., Planned, launched, and optimized paid Facebook Ads campaigns using Ads Manager — managed budgets, targeting, and A/B testing., Conducted basic keyword research and on-page SEO improvements; tracked performance using Meta Business Suite & basic Google Analytics., Communicated with clients via Zoom and WhatsApp; maintained delivery timelines and reported campaign results professionally.
<p>As a Freelance Digital Marketing Assistant, I managed Facebook and Instagram pages for various small businesses, ensuring their online presence was consistent and engaging. I was responsible for creating and curating compelling social media content and posts that resonated with the target audience, leading to increased engagement and brand visibility. I also ran small ad campaigns using Facebook Ads Manager, optimizing the campaigns for maximum reach and conversion. In addition, I gained hands-on experience in basic SEO and analytics, using these tools to improve website traffic and search engine ranking. My role required a strong understanding of digital marketing trends and strategies, as well as the ability to analyze and interpret data to inform decision-making.</p>
<p>Diagnosed and resolved hardware issues (RAM, HDD, GPU, display, power supply) on 30+ customer machines per month.<br>
Performed clean OS installations (Windows 10/11), driver configuration, and software setup including MS Office & antivirus.<br>
Used USB boot tools, disk formatting utilities, and recovery environments for system restoration.<br>
Provided first-level technical support and customer service, maintaining high satisfaction rates.<br>
Maintained basic inventory records for hardware parts and completed job cards for each repair.</p>
<p>Diagnosed and resolved hardware faults (RAM, HDD, GPU, display, PSU) on 30+ customer machines per month.<br>
Performed clean OS installations (Windows 10/11), driver configuration, and software setup including MS Office and antivirus.<br>
Used USB boot tools, disk formatting utilities, and recovery environments for system restoration.<br>
Delivered first-level technical support and customer service, maintaining high satisfaction rates.<br>
Maintained hardware inventory records and completed job cards for each repair.</p>
Diagnosed and resolved hardware issues (RAM, HDD, GPU, display, power supply) on 30+ customer machines per month., Performed clean OS installations (Windows 10/11), driver configuration, and software setup including MS Office & antivirus., Used USB boot tools, disk formatting utilities, and recovery environments for system restoration., Provided first-level technical support and customer service, maintaining high satisfaction rates.
Assisted in computer hardware repair and troubleshooting, Installed operating systems and basic software, Provided basic customer support for tech issues
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