Lokesh K

Lokesh K

Senior Aftermarket & Technical Support
India
Full-time Hybrid

About Me

Dynamic and results-driven Senior Aftermarket & Service Operations Specialist with 20+ years of comprehensive experience in
managing end-to-end aftermarket operations, field techni…

Experience

Senior Engineer – Technical Documentation & Service Operations

Alten India Private Limited · Bengaluru , Karnataka , India
Oct 2022 - Present · 4 years 1 month

<p>Standardize and develop preventive maintenance interval (PMI) guides, repair procedures, and installation manuals for commercial vehicles and heavy machinery to ensure high uptime and compliance.</p><p> Collaborate closely with field engineers and technical support teams to resolve complex customer issues, minimize MTTR, and improve equipment reliability.</p><p> Ensure all service literature, maintenance workflows, and technical guidelines align strictly with applicable safety standards, quality protocols, and manufacturer specifications.</p><p> Partner with engineering, product teams, and service coordinators to optimize field troubleshooting accuracy and ensure seamless technical information flow.</p>

Product Support & Field Operations Engineer

TJS Technical Solution Centre · Bengaluru, India
Dec 2021 - Oct 2022 · 10 months

<p>Coordinated field trial fitments, technical investigations, retrofits, and product upgrades across installed customer equipment.</p><p> Handled customer technical queries, directed site technicians on breakdown support, and ensured prompt installation and commissioning guidance.</p><p> Managed job card controls, tracked periodic maintenance schedules, monitored service spares consumption, and ensured accurate service history records in LDS.</p><p> Prepared Field Technical Analysis Reports (TFAR), coordinated health checks, and administered warranty compliance to protect customer satisfaction and contract integrity.</p>

Technical Support Team Leader – Service Escalations & KPIs

Mouktik Consulting Services Pvt. Ltd. · Bengaluru, India
Jun 2019 - Aug 2021 · 2 years 2 months

<p>Monitored team coordinator targets, tracked daily service KPIs (response times, resolution quality), and led technical ticket management via ARGUS and Jira.</p><p> Served as the primary escalation point for dealer and site operations across Volvo, Mack, Eicher, and UD platforms, driving high customer retention.</p><p> Provided technical guidance to field teams and supported training programs for technicians and site engineers on diagnostic software and special tools.</p>

Workshop Administrator / Aftermarket & Warranty Specialist

VE Commercial Vehicles Limited · Bengaluru, India
Jan 2009 - Jun 2019 · 10 years 5 months

<p>Managed warranty claims (UCHP), service agreement audits, and parts reconciliations to ensure full compliance and maximize revenue recovery.</p><p> Coordinated depot and workshop-level maintenance operations, ensuring strict adherence to daily, weekly, and annual preventive maintenance schedules.</p><p> Managed VOR (Vehicle Off Road) reporting, spare parts inventory availability, defect codes, and technical tool requirements to minimize customer downtime.</p><p> Worked with sales teams to identify cross-selling and upselling opportunities (spares, maintenance contracts, and upgrades) within the installed base.</p>

Warranty & Service Officer

Chithra Motors & Concorde Motors · Bengaluru, India
Nov 2005 - Jan 2009 · 3 years 2 months

<p>Handled customer warranty claims, service campaigns, and workshop maintenance operations for commercial and passenger vehicles.</p>

PROJECTS

Aftermarket Technical support

mouktik consultant services
Duration : 19-Jun-2019 - 31-Jul-2021

<p>service KPI & Operations Management: Monitored team coordinator targets, tracked daily service KPIs (response times,• resolution quality), and led technical ticket management via ARGUS and Jira.Customer Escalations & Retention: Served as the primary escalation point for dealer and site operations across Volvo,• Mack, Eicher, and UD platforms, driving high customer retention.Technical Knowledge Base & Training: Provided technical guidance to field teams and supported training programs for• technicians and site engineers on diagnostic software and special tools.</p>

Certifications

Volvo Tech Tools diagnostic

volvo · Bengaluru , Karnataka , India · 2015

Skills

AMC/CMC Service Contracts Spares Sales Retrofits Upgrades Modernization Solutions Warranty Administration Installation Commissioning Preventive Maintenance Breakdown Support Field Failure Analysis Equipment Uptime Response Time Tracking Service Process Compliance Safety Standards Customer Escalation Handling Cross-Selling Upselling Installed Base Tracking Customer Training Technician Training Jira Azure DevOps Local Dealer Systems (LDS) UCHP ARGUS Volvo Tech Tool (VTT) MS Office CAD Viewers
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