Enthusiastic and a fast learner, eager to hold a Data/Business Analyst position where I can combine my deep analytical skills along with a strong base of programming languages to develop reporting, analysis and support b…
Enthusiastic and a fast learner, eager to hold a Data/Business Analyst position where I can combine my deep analytical skills along with a strong base of programming languages to develop reporting, analysis and support business goals.
Built the SQL business logic to identify ticket checkpoints and time required to resolve on various levels that helped the support team increase its efficiency by 20%.
Worked on an advertising spend SQL data model that contributed to a 30% decrease in advertising expenses by identifying the least impactful advertising campaigns.
Built a Looker dashboard for the ad spend model that consisted of eight KPIs to identify the cost spent on each campaign across four different ad platforms.
Created reports on business logic used.
Developed chatbot functional documents.
Created test cases.
Performed manual and automated tests using Selenium / Python with Robot Framework.
Performed data modeling and defining MySQL queries to store, retrieve, and display client details.
Created a dashboard in Power BI to observe chatbot performance, which consisted of different KPIs to measure the performance of chatbots.
Maintained chatbot ad-hoc reports with 100% on-time delivery.
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