Enthusiastic and a fast learner, eager to hold a Data/Business Analyst position where I can combine my deep analytical skills along with a strong base of programming languages to develop reporting, analysis and support b…
Enthusiastic and a fast learner, eager to hold a Data/Business Analyst position where I can combine my deep analytical skills along with a strong base of programming languages to develop reporting, analysis and support business goals.
<p>Built the SQL business logic to identify ticket checkpoints and time required to resolve on various levels that helped the support team increase its efficiency by 20%.<br>
Worked on an advertising spend SQL data model that contributed to a 30% decrease in advertising expenses by identifying the least impactful advertising campaigns.<br>
Built a Looker dashboard for the ad spend model that consisted of eight KPIs to identify the cost spent on each campaign across four different ad platforms.<br>
Created reports on business logic used.</p>
<p>Developed chatbot functional documents.<br>
Created test cases.<br>
Performed manual and automated tests using Selenium / Python with Robot Framework.<br>
Performed data modeling and defining MySQL queries to store, retrieve, and display client details.<br>
Created a dashboard in Power BI to observe chatbot performance, which consisted of different KPIs to measure the performance of chatbots.<br>
Maintained chatbot ad-hoc reports with 100% on-time delivery.</p>
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