Data Analyst and Operational Assurance professional with experience in the security technology sector, leveraging data analytics, SQL reporting, process automation, and operational governance to support business performa…
Data Analyst and Operational Assurance professional with experience in the security technology sector, leveraging data analytics, SQL reporting, process automation, and operational governance to support business performance and informed decision-making. Experienced in analysing operational data, developing dashboards, standardising workflows, and producing structured documentation, including Standard Operating Procedures (SOPs), audit frameworks, and performance grading methodologies. Trusted to assume Acting Control Room Manager responsibilities during management absences, overseeing control room operations, coordinating incident response activities, and maintaining operational continuity while ensuring compliance with service standards. Formally qualified in Information Technology (NQF Level 5), Security and Surveillance (PSIRA Grades E–C), and Paralegal Practice (NQF Level 5). Currently completing a Bachelor of Science in Information Technology and Machine Learning, complemented by a Cisco Data Science certification. Recognised for strong analytical thinking, stakeholder engagement, technical documentation, partner training, and a continuous improvement mindset. Holds a valid Code 10 Driver's Licence and maintains a clear criminal record.
<p>Assumed management responsibilities during the Control Room Manager's absence.<br>
Led daily control room operations and coordinated dispatch activities.<br>
Supported operators with incident management, escalations, and workflow prioritization.<br>
Maintained service delivery standards and operational reporting.<br>
Worked closely with management to ensure uninterrupted operations.</p>
<p>Ensure data integrity, compliance, and confidentiality, while collaborating with technical and operational teams to improve data quality, automation, and reporting efficiency.<br>
Develop and maintain reports, dashboards, and data summaries that provide actionable insights to management, ensuring accuracy, timeliness, and relevance.<br>
Collect, clean, analyse, and interpret operational and incident data to identify trends, risks, and performance gaps that support strategic and operational decision-making.</p>
<p>Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to operations.<br>
Install, configure, and maintain IT equipment and user accounts, including desktops, laptops, printers, and basic network devices.<br>
Log, track, and resolve support requests while maintaining documentation, security protocols, and user satisfaction.</p>
<p>Install, configure, test, and maintain CCTV systems, including cameras, DVRs/NVRs, cabling, and network connections.<br>
Diagnose and resolve hardware, software, and connectivity faults, ensuring optimal system performance and minimal downtime.<br>
Conduct routine inspections, system upgrades, and documentation while ensuring compliance with security standards, safety regulations, and client requirements.</p>
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