<p>Gathered, analyzed, and documented functional and non-functional requirements through stakeholder discussions, translating business needs into clear functional specifications and actionable deliverables.</p><p> Collaborated with clients and cross-functional business and technical teams to clarify requirements, provide progress updates, track deliverables, and support delivery within agreed SLA timelines.</p><p> Supported implementation of client-requested solutions in cloud-based applications by coordinating requirement development, testing, validation, and deployment into production.</p><p> Prepared and maintained requirements and testing documentation, including client requirements, test results, validation outcomes, and implementation-related documentation.</p><p> Coordinated end-to-end delivery activities across business and technical teams, following up on dependencies, actions, and blockers to support timely delivery of client solutions.</p><p> Supported change management by assessing requirement changes, evaluating their impact on business processes and reporting solutions, and coordinating updates with relevant stakeholders.</p><p> Prepared and maintained requirements and testing documentation, supported functional testing and UAT, validated expected outcomes against business requirements, and coordinated defect resolution with technical teams.</p><p> Analysed 10,000+ HR and operational records to identify patterns, business risks, performance trends, and actionable insights supporting business decision-making.</p><p> Retrieved, aggregated, cleaned, and validated data from multiple enterprise sources using SQL and Advanced Excel, converting complex datasets into actionable business insights.</p><p> Developed and maintained interactive Power BI dashboards to monitor SLA compliance, ticket resolution performance, workforce metrics, and operational KPIs.</p><p> Analyzed ServiceNow and SAP HCM processes and ticket data to identify process gaps, recurring issues, and improvement opportunities, supporting business and technical teams in solution analysis.</p><p> Executed ETL-related activities including data extraction, transformation, cleansing, validation, and integration from multiple data sources.</p><p> Collaborated with stakeholders to define reporting requirements and translate business requirements into scalable Power BI dashboards and actionable analytical solutions.</p><p> Planned and executed analytics and reporting deliverables within defined timelines while maintaining data accuracy, quality, and consistency through validation and reconciliation.</p><p> Designed and maintained Power BI data models using relationships, calculated columns, and DAX measures; optimized reports and visuals to improve performance and usability.</p><p> Leveraged AWS S3 for managing and accessing datasets used in reporting and analytics activities, with working knowledge of GCP, BigQuery, Python Notebooks, and Gemini AI.</p>
