Karendeep Rai

Acted as a bridge between the data team and the business.
Worked alongside Operations, Finance, and IT to integrate data systems.
Streamlined reporting processes.
Ensured timely and accurate performance metrics for decision-making.
Created and maintained dynamic performance dashboards using Tableau and Excel.
Enabled cross-departmental teams to track KPIs such as energy usage, customer satisfaction, and service reliability.
Analysed call data for the Call Routing and IVR Optimisation project.
Assessed how well the current IVR system routes customers.
Identified areas for improvement in the IVR system.
Worked on the Call Centre Performance Analysis project.
Supported executive leadership and department heads with insights that guide strategic decisions.
Regularly updated leadership on trends and anomalies.
Provided guidance and support to junior analysts.
Regularly utilised Python, SQL Developer, Business Objects, and Tableau.
Performed peer code reviews via GitLab.
Provided constructive feedback to improve code quality and maintainability.

Acted as a bridge between data team and the business. Worked alongside departments such as Operations, Finance, and IT to integrate data systems and streamline reporting processes, ensuring timely and accurate performance metrics for decision-making.

Drove the establishment of complex reporting systems.
Enhanced business processes.
Helped senior management make better decisions using reporting.
Enhanced operational efficiency.
Automated processes to drive productivity gains.
Created high-quality data visualisations that effectively communicate key findings.
Managed stakeholder relationships to ensure collaboration and alignment.
Implemented data governance.
Applied statistical modelling, predictive analytics, machine learning, and data mining techniques to projects.
Performed data quality assessments to ensure the accuracy of data used for analysis.
Studied and practiced data trends, latest technology, and current industry practices in the Data Analysis field.

Drive the establishment of complex reporting systems, enhance business processes, and help senior management make better decisions using reporting. Enhanced operational efficiency and automated processes to drive productivity gains.

Implemented a Data Governance Framework throughout the Society.
Used data analysis to ensure a smooth implementation took place.
Utilised Python and SQL for data analysis.
Outputted findings using Power BI and presentational tools.
Helped make better business decisions by providing new ideas gained through insight and key work relationships.
Worked closely with business areas to maintain and continuously improve enterprise data assets.
Worked with data catalogues, data stewardship, data quality management, and risk management.
Supported continuous improvement through process optimisation and engagement with corporate projects.
Managed a team of 2.

Provided insight about customers to a diverse portfolio of stakeholders across BGB, BGR, and PAYG.
Specialist areas comprised supply to billing and consumption to payment.
Identified key trends in Billing and Metering performance.
Linked Billing and Metering performance to customer behaviour.
Generated valuable change options.
Analysed and created innovative approaches to solving problems.
Identified opportunities to develop forecasts and data-driven analysis.
Developed presentations that summarised analytical approaches, outputs, and implications.
Used bespoke analysis to unearth new insight.
Influenced decisions on existing business issues.
Built relationships with various stakeholders to ensure reliable information was gained.
Shared best practices with stakeholders.
Engaged with stakeholders to establish their business objectives, processes, and systems/data owners.

Provided internal BGB customers with exceptional insights.
Conducted in-depth analysis on reports to identify key trends and observations.
Delivered actionable recommendations.
Supported the implementation of resulting actions.
Collaborated with the Insight and Development team, Credit Support team, and Central MI team.
Provided high-quality insights on customer portfolios.
Identified key trends using various analytical methodologies.
Presented findings with clear narratives, concise visualisations, and defined recommendations.
Supported customer requirements.
Ensured timely resolution by liaising with relevant business areas.
Acted as an analytical consultant for ongoing change projects.
Assisted in contact strategy efforts with the Collections & Dialler Manager.

Managed reporting requests for The Logic Group's leading client's loyalty scheme.
Liaised with the client to understand their objectives.
Created a detailed specification document and UML diagrams to illustrate requirements.
Collaborated with various teams during implementation.
Devised strategies for Data Warehouse and Business Intelligence changes.
Created metrics, reports, and dashboards using MicroStrategy.
Developed a Data Dictionary for the loyalty scheme's Online Database and Business Intelligence Data Warehouse.

Managed reporting requests for The Logic Group's leading client's loyalty scheme. Liaised with the client to understand their objectives, creating a detailed specification document and UML diagrams to illustrate requirements.