Executive AI Automation & Digital Transformation Executive with 20+ years architecting and scaling AI-driven solutions across Banking, Financial Services, Insurance, Manufacturing and Telecom. Proven expertise in AI gove…
Executive AI Automation & Digital Transformation Executive with 20+ years architecting and scaling AI-driven solutions across Banking, Financial Services, Insurance, Manufacturing and Telecom. Proven expertise in AI governance, responsible AI frameworks, LLM integration, AI agent orchestration and MLOps pipelines. Delivered 40% cost reductions, 30% efficiency gains and established governance models adopted across enterprise portfolios. Strategic leader in building and mentoring AI Centers of Excellence, defining enterprise AI roadmaps and driving C-level adoption of Generative AI ad agentic automation
Architected enterprise-wide digital transformation governance framework covering program prioritization, benefits tracking and risk mitigation, aligned multi-million-dollar AI/automation portfolios with strategic objectives, Designed and deployed end-to-end RPA/AI solutions (UiPath, Automation Anywhere, Blue Prism, Kofax OCR), automating 60% of high volume transaction-intensive processes and delivering USD 3M+ cost savings (40% reduction), Implemented real-time performance dashboards (JIRA, ServiceNow) tracking 300+ active bots, enabling proactive exception handling and SLA compliance, Executed change management initiatives (training workshops, executive briefings, hands-on-enablement) across 15+ business units, achieving 75% tool adoption and reducing implementation cycles by 85%
Architected enterprise-wide digital transformation governance framework covering program prioritization, benefits tracking and risk mitigation, aligned multi-million-dollar AI/automation portfolios with strategic objectives
Designed and deployed end-to-end RPA/AI solutions (UiPath, Automation Anywhere, Blue Prism, Kofax OCR), automating 60% of high volume transaction-intensive processes and delivering USD 3M+ cost savings (40% reduction)
Implemented real-time performance dashboards (JIRA, ServiceNow) tracking 300+ active bots, enabling proactive exception handling and SLA compliance
Executed change management initiatives (training workshops, executive briefings, hands-on-enablement) across 15+ business units, achieving 75% tool adoption and reducing implementation cycles by 85%
Established and scaled global Automation Center of Excellence (CoE) from 8 to 24 FTEs, orchestrating 200+ production bots (Uipath, Automation Anywhere, Power Automate and Blue Prism) processing 50M+ monthly transactions, improving end-to-end process efficiency by 30% (6.2 annual hours saved), Implemented ML-driven anomaly detection system for bot performance monitoring, reducing production incidents by 99% quarter-over-quarter (500 to 5 incidents) and improving SLA compliance to 99.7%, Championed Agile transformation across CoE, reducing bot deployment cycles from 6 months to 2 weeks (85% faster), enabling iterative value delivery and sprint based sprint execution, Mentored 24-member cross functional teams in RPA best practices, prompt engineering and LLM based automation. Established knowledge repository reducing on boarding time by 60%, Awarded Best RPA Senior Project Manager with client recognition and cash incentive for exceptional delivery and stakeholder satisfaction
Established and scaled global Automation Center of Excellence (CoE) from 8 to 24 FTEs, orchestrating 200+ production bots (UiPath, Automation Anywhere, Power Automate and Blue Prism) processing 50M+ monthly transactions, improving end-to-end process efficiency by 30% (6.2 annual hours saved)
Implemented ML-driven anomaly detection system for bot performance monitoring, reducing production incidents by 99% quarter-over-quarter (500 to 5 incidents) and improving SLA compliance to 99.7%
Championed Agile transformation across CoE, reducing bot deployment cycles from 6 months to 2 weeks (85% faster), enabling iterative value delivery and sprint based sprint execution
Mentored 24-member cross functional teams in RPA best practices, prompt engineering and LLM based automation
Established knowledge repository reducing onboarding time by 60%
Awarded Best RPA Senior Project Manager with client recognition and cash incentive for exceptional delivery and stakeholder satisfaction
Developed predictive analytics model and interactive KPI dashboards (Google Analytics, Adobe Discover, Tableau) optimizing customer acquisition, retention and channel performance, achieved 20% uplift in digital engagement metrics and 18% improvement in conversion rates
Engineered financial reporting automation solution, eliminating 500+ manual hours annually (25% reduction) and accelerating reporting cadence from monthly to weekly, integrated real time data feeds across 8 legacy systems
Consolidated and analysed customer outcomes data across Branch, Private and Direct channels (ECR Sales, Early Closures, Conversions, Demographics) generating actionable insights for targeted marketing campaigns
Designed data extraction pipeline from mainframe systems, enabling accessibility for strategic analytics teams and improving decision cycle time by 30%
Developed predictive analytics model and interactive KPI dashboards (Google Analytics, Adobe Discover, Tableau) optimizing customer acquisition, retention and channel performance, achieved 20% uplift in digital engagement metrics and 18% improvement in conversion rates, Engineered financial reporting automation solution, eliminating 500+ manual hours annually (25% reduction) and accelerating reporting cadence from monthly to weekly, integrated real time data feeds across 8 legacy systems, Consolidated and analysed customer outcomes data across Branch, Private and Direct channels (ECR Sales, Early Closures, Conversions, Demographics) generating actionable insights for targeted marketing campaigns, Designed data extraction pipeline from mainframe systems, enabling accessibility for strategic analytics teams and improving decision cycle time by 30%
Engineered Excel VBA and SAS based automation tools for compliance processing, reducing error rate by 40% (accuracy improvement to 99.2%) and delivering 350+ man-days annual savings
Designed end-to-end Business Intelligence solutions consolidating data across mainframe, SAP and legacy systems, delivering unified analytics dashboards for executive decision support
Developed real-time data extraction tools from mainframe systems, enhancing data accessibility for 12+ strategic teams and enabling faster reporting cycle
Awarded Genpact Bronze Innovation Award for automation initiatives generating substantial organizational cost savings and process improvement
Engineered Excel VBA and SAS based automation tools for compliance processing, reducing error rate by 40% (accuracy improvement to 99.2%) and delivering 350+ man-days annual savings, Designed end-to-end Business Intelligence solutions consolidating data across mainframe, SAP and legacy systems, delivering unified analytics dashboards for executive decision support, Developed real-time data extraction tools from mainframe systems, enhancing data accessibility for 12+ strategic teams and enabling faster reporting cycle, Awarded Genpact Bronze Innovation Award for automation initiatives generating substantial organizational cost savings and process improvement
Re-engineered banking month-end close process via financial modelling and custom reporting, reducing close timeline by 15% (4 days saved) and improving data accuracy by 99.5%
Partnered with business stakeholder to identify automation opportunities, establishing foundation for enterprise RPA roadmap
Developed customized financial reports and data models supporting regulatory compliance and operational decision-making
Re-engineered banking month-end close process via financial modelling and custom reporting, reducing close timeline by 15% (4 days saved) and improving data accuracy by 99.5%, Partnered with business stakeholder to identify automation opportunities, establishing foundation for enterprise RPA roadmap, Developed customized financial reports and data models supporting regulatory compliance and operational decision-making
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