Jyothi Chandran

<p>Conducted in-depth risk assessments for SME and individual proposals, ensuring alignment with company underwriting policies and issued competitive quotes.</p><p> Directly reported to Chief Underwriting Officer and COO.</p><p> Collaborated with international brokers and clients across Europe, Southeast Asia, the Indian Subcontinent, and Africa, driving successful business transactions.</p><p> Developed and enforced medical operations policies, ensuring compliance, quality assurance, and operational efficiency.</p><p> Resolved system challenges in Vumi agent portals and end-user applications, enhancing client experience.</p><p> Delivered accurate monthly/yearly KPI reports and dashboards, leveraging data analysis to inform leadership decisions.</p><p> Led training sessions for new team members on underwriting systems and workflows.</p><p> Consistently surpassed service level expectations, ensuring superior client and broker satisfaction.</p>

<p>Evaluated and underwrote corporate health insurance proposals, conducting detailed risk assessments using statistical analysis tools.</p><p> Established efficient communication with TPAs (Vidal Health) and international reinsurers (AXA) for seamless policy management.</p><p> Created competitive quotations and policy terms, negotiating favorable outcomes with brokers and clients.</p><p> Monitored and improved medical processes to meet service standards and SLA compliance.</p><p> Provided actionable weekly management reports and insights, supporting business decisions.</p><p> Achieved 20% productivity improvement through process enhancements.</p>

<p>Led as Cluster Manager, overseeing high-value brokers and clients (Nasco, Marsh, Willis etc) with exceptional service delivery.</p><p> Designed and implemented workflows and quality audit processes, improving productivity and transaction accuracy.</p><p> Played a pivotal role in the CRM implementation and testing phase, ensuring process automation and system efficiency.</p><p> Produced and presented DHA reports and dashboard analytics for senior leadership for performance monitoring.</p><p> Recognized as the ’Champion’ in Medical Operations for effectively resolving complaints and meeting SLAs.</p><p> Provided subject matter expertise for UAT projects and developed training initiatives to bridge knowledge gaps within teams.</p>

<p>Issued quotes for Large Groups and SMEs including GLPA and Medical lines.</p><p> Implemented effective succession planning strategies to drive operational success, employee development, and managed all medical business activities for the branch.</p><p> Delivered exceptional customer service, ensuring strong client retention by resolving escalated issues and providing on-the-spot solutions for complex queries.</p><p> Addressed client concerns related to insurance policies and reviewed policy terms to confirm coverage for specific claims.</p><p> Maintained service ticket systems and trackers, ensuring timely and accurate updates to optimize issue resolution processes.</p><p> Established new partnerships with healthcare network providers in Qatar to expand service offerings.</p>

<p>Managed a high-value client portfolio, including direct clients such as Ooredoo, Schlumberger, and MISwaco as well as brokers like Marsh Qatar, Nasco Qatar, and Insure Direct.</p><p> Exceeded targets in customer retention, client satisfaction, and support services by delivering exceptional customer experiences.</p><p> Collaborated with the underwriting team, providing critical data and market insights to support accurate new business quotations.</p><p> Streamlined RI claims workflows by coordinating effectively with TPAs and in-house claims teams, ensuring adherence to agreed SLAs.</p><p> Contributed to sales initiatives by participating in market development, assisting in formulating sales and pricing strategies.</p>

<p>Issued quotes for corporate accounts, ensuring compliance with underwriting manuals and checklists.</p><p> Generated comprehensive management reports, including policy wording reports, monthly breakdown reports, and weekly renewal reports.</p><p> Conducted weekly updates of the final renewal follow-up report based on Health Information System (HIS) data.</p><p> Developed age bands for new business, aligning with client and broker-provided information.</p><p> Recognized as Best Employee and nominated for an award for exceptional performance.</p>