ELSAYED MOHAMED SERAG

ELSAYED MOHAMED SERAG

Freelance Web Developer & Digital Specialist
Egypt
English, Arabic

About Me

Motivated Computer Science student and versatile professional with background in Freelance Web Development, Digital Marketing, and High-Volume Hospitality Management. Proven expertise in client communication, problem-sol…

Experience

Freelance Web Developer & Digital Specialist

Self-Employed · Banha , Qalyubia , Egypt
Jan 2023 - Present · 3 years 9 months

<p>Design, build, and maintain responsive websites for diverse clients, improving user engagement and retention.</p><p> Plan and execute targeted digital marketing strategies and high-converting campaign promotional materials.</p><p> Produce and edit promotional videos to support marketing campaigns and enhance client brand awareness.</p><p> Interface directly with clients to identify business requirements, negotiate terms, and deliver tailored digital solutions.</p>

Hospitality & Customer Service Specialist

MN Group
Jan 2021 - Jan 2023 · 2 years

<p>Delivered high-standard hospitality services in fast-paced environments, ensuring maximum guest satisfaction.<br>
Resolved guest issues efficiently under peak operational pressure using dynamic problem-solving techniques.<br>
Collaborated effectively within cross-functional teams to maintain seamless service and team workflow.<br>
Promoted and upsold services and amenities to guests by effectively highlighting key offerings.</p>

Hospitality & Customer Service Specialist

Sunrise Hotels & Resorts · Sharm El Sheikh
Jan 2021 - Jan 2023 · 2 years

<p>Delivered high-standard hospitality services in fast-paced environments, ensuring maximum guest satisfaction.</p><p> Resolved guest issues efficiently under peak operational pressure using dynamic problem-solving techniques.</p><p> Collaborated effectively within cross-functional teams to maintain seamless service and team workflow.</p><p> Promoted and upsold services and amenities to guests by effectively highlighting key offerings.</p>

Hospitality & Customer Service Specialist

Virginia Hotel · Sharm El Sheikh
Jan 2021 - Jan 2023 · 2 years

<p>Delivered high-standard hospitality services in fast-paced environments, ensuring maximum guest satisfaction.</p><p> Resolved guest issues efficiently under peak operational pressure using dynamic problem-solving techniques.</p><p> Collaborated effectively within cross-functional teams to maintain seamless service and team workflow.</p><p> Promoted and upsold services and amenities to guests by effectively highlighting key offerings.</p>

Hospitality & Customer Service Specialist

Old Vic Resort · Banha , Qalyubia , Egypt
Jan 2021 - Jan 2023 · 2 years

<p>Delivered high-standard hospitality services in fast-paced environments, ensuring maximum guest satisfaction.</p><p> Resolved guest issues efficiently under peak operational pressure using dynamic problem-solving techniques.</p><p> Collaborated effectively within cross-functional teams to maintain seamless service and team workflow.</p><p> Promoted and upsold services and amenities to guests by effectively highlighting key offerings.</p>

Hospitality & Customer Service Specialist

Warda Beirut · Sitra Egypt
Jan 2021 - Jan 2023 · 2 years

<p>Delivered high-standard hospitality services in fast-paced environments, ensuring maximum guest satisfaction.</p><p> Resolved guest issues efficiently under peak operational pressure using dynamic problem-solving techniques.</p><p> Collaborated effectively within cross-functional teams to maintain seamless service and team workflow.</p><p> Promoted and upsold services and amenities to guests by effectively highlighting key offerings.</p>

Skills

HTML5 CSS3 JavaScript Responsive Web Design UI/UX Fundamentals SEM Social Media Campaigns Video Editing Content Production Client Relationship Management Adaptive Problem Solving Teamwork Stress Management
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