KARINE NAIM

KARINE NAIM

Customer Service Professional
Kuwait
English, Arabic, French

About Me

Seeking a customer service position where I can utilise my skills and experience to provide excellent service and ensure customer satisfaction.
I can utilize my background in fast-paced environments to support team goal…

Experience

Sales Executive

AlKhudairi Jewellery
Feb 2021 - May 2023 · 2 years 3 months

<p>Assisted customers with product enquiries and provided attentive, personalised service.<br>
Built positive customer relationships and supported a professional retail experience.<br>
Responded to customer needs and contributed to sales goals through customer-focused service.</p>

International Flight Attendant

Kuwait Airways
Oct 2016 - Sep 2020 · 3 years 11 months

<p>Provided customer service and passenger assistance in an international airline environment.<br>
Responded to passenger requests professionally while maintaining service and safety standards.<br>
Collaborated with a multicultural crew to support a smooth passenger experience.</p>

Customer Service Executive

The Salhiya Medical Pavilion
Oct 2014 - Sep 2016 · 1 year 11 months

<p>Assisted customers and visitors with enquiries and service needs.<br>
Communicated professionally with clients and helped ensure a smooth customer experience.</p>

Guest Relations Officer

Shangri-La Group
Jan 2013 - Dec 2013 · 11 months

<p>Supported guest relations and provided attentive service in a hotel environment.<br>
Handled guest requests professionally and helped maintain service standards.</p>

Front Office Receptionist

Symphony Style Hotel, Kuwait · Kuwait
Sep 2011 - Dec 2012 · 1 year 3 months

<p>Welcomed guests and assisted with front-desk enquiries and requests.<br>
Supported daily reception duties while maintaining professional guest communication.</p>

PROJECTS

Assigning room at walk in and check in

Symphony
Duration : 01-Oct-2011 - 01-Dec-2012

<p>Multi tasking : system computer , phone , customer check in face to face </p><p>Managing occupied room for check out on time </p><p>cleaning time </p><p>and assigning room to new booking or creating reservation too</p>

Certifications

Bsc in hospitality management

Université la Sagesse, Lebanon · Beirut , Beirut Governorate , Lebanon · 2011

Skills

Customer Service Client Relations Handling Customer Enquiries Communication Problem Solving Guest Relations Passenger Assistance Teamwork Multicultural Service
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