ISLAM HISHAM ZAKARIA MAHMOUD

ISLAM HISHAM ZAKARIA MAHMOUD

Key Account Manager
Egypt
English, Arabic

About Me

Results-driven Project Sales Consultant and Key Account Management professional with 5+ years of experience in B2B sales, client relationship management, and business development across the infrastructure, electrical sol…

Experience

Key Account Manager

ELSewedy Industries Group · Cairo , Cairo , Egypt
Jan 2026 - Present · 9 months

<p>Manage all client accounts – Enterprise Sales with understanding of account strategy and business plan</p><p> Successfully driving client acquisition and client retention through strategic relationship management and tailored customer solutions</p><p> Developed and maintained a strong sales pipeline through relationship building with consultants, developers, and contractors in the construction and real estate industries</p><p> Stay updated on industry trends, competitive, and emerging-untapped projects</p><p> Doubled the account portfolio from 60 to 120 accounts, maintaining more than 40% as active, revenue-generating projects through effective account management and stakeholder engagement</p><p> Prepare and negotiate Technical and commercial offers, contracts, Tenders and Agreements</p><p> Develop and implement account plans to achieve sales targets and business objectives</p><p> Build, maintain, and strengthen long-term relationships with key clients and stakeholders</p><p> Proactively address customer concerns, service issues, or complaints and ensure timely resolution</p><p> Coordinate with sales operations, Sales Support, Warehouse and logistics teams to ensure timely product availability and delivery</p><p> Monitor order fulfillment and ensure delivery schedules meet customer expectations</p><p> Monitor market trends, competitor activities, and customer needs within the assigned market</p><p> Provide feedback and data driven insights to support strategic decision-making and product positioning</p><p> Prepare and submit regular reports on sales activities, pipeline status, Sales Funnel, customer visits to drive consultive sales, solution selling, revenue performance</p><p> Monitor and follow up channels as retails, distributors, merchants, wholesale</p>

Content writer ǀ Social Media Specialist

Apex Marketing Agency
Jan 2019 - Jan 2019

<p>Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs<br>
Measure impact and perform analysis for SEO content to better reach</p>

Customer Services ǀ Follow up Team

Vodafone Egypt
Jan 2018 - Jan 2018

<p>Support customers through Inbound calls<br>
Answer questions, solve problems, and make sure customers have a good experience<br>
handle customer inquiries, resolve concerns, and ensure a high level of customer satisfaction through effective communication</p>

Customer Services

WE Telecom Egypt
Jan 2018 - Jan 2018

<p>Respond to customer inquiries via phone<br>
Resolve customer complaints in a professional manner</p>

Project Sales Consultant

ELSewedy Industries Group · Cairo , Cairo , Egypt
Apr 2025 - Dec 2025 · 7 months

<p>Commercial and Sales Consultant for Electrical supply solution</p><p> preparing for field visits to ongoing construction projects, contractors, consultants, developers overall Egypt regions and search for new market and leads</p><p> Promote and sell the company’s products and services to existing and prospective customers</p><p> market intelligence to get new opportunities in new projects</p><p> market analysis and preparing list with forecast and expected orders on Sales Dashboard</p><p> Collaborate with the sales support team to provide technical submittals, Datasheets, BOQ, Specs, SLD</p><p> prepare tenders ǀ techno-commercial offers to support clients Requirement</p><p> follow up offers with customer, Key persons, Buying center teams and prepare meeting for negotiation and discussion</p><p> Maintain a comprehensive understanding of product lines, pricing structures, and market positioning</p><p> Act as a point of escalation to resolve customer issues and ensure high levels of satisfaction</p>

Key Account Manager Assignee

Global Napi for Pharmaceutical Industries · El Mokattam , Cairo , Egypt
Sep 2024 - Mar 2025 · 5 months

<p>Develop and execute strategic account plans for major Government and private hospitals, and key accounts</p><p> Build and maintain strong relationships with key stakeholders, including Doctors, health care provider, hospital administrators, payers, and procurement teams, pharmacy chains, Distributors</p><p> Successfully added 10+ active hospitals to the sales pipeline, resulting in 112% YTD target attainment and enhanced market penetration across assigned territories through Cairo and Ismaila</p><p> Analyze account performance, identify growth opportunities, and implement tailored solutions</p><p> Represented the company at events, conferences, and stakeholder meetings</p>

Orthopedic Product Sales Specialist

Global Napi for Pharmaceutical Industries · El Mokattam , Cairo , Egypt
Apr 2022 - Aug 2024 · 2 years 4 months

<p>Achieve sales target, sales growth and market share objectives for designated products on defined geographical territory via optimum sales and promotional activities</p><p> Provide ongoing support and information to healthcare providers about the company’s products, including their benefits, proper usage, and any updates</p><p> Market’s insight generation: Collect and share information about competitors and market changes</p><p> Build long-term strategic relationships with healthcare professionals and key decision makers</p><p> Prepare regular reports on sales performance, customer engagement, and market conditions</p><p> Daily updating call information and customer information into CRM Tool</p>

Medical sales Representative

Marcyrl For Pharmaceutical Industries · Cairo , Cairo , Egypt
Jan 2020 - Mar 2022 · 2 years 1 month

<p>Provide all information about products to healthcare providers including their benefits, proper usage</p><p> Achieve sales monthly target, sales growth and market penetration</p>

Skills

Business development Growth opportunity Partnership Management Market Research Ecosystem mapping Business Model analysis Stakeholder Management Sales Strategy GTM strategy Revenue Growth Planning Business Expansion Business Sustainability Lead Generation Key Account Management Solution Selling Account Planning Client acquisition Client retention Sales funnel Pipeline B2B Sales B2C Sales B2G Sales Enterprises Sales Forecasting Market penetration Upselling Cross-selling Customer Success Objection handling Channel Sales Monitor Sales Negotiation Process optimization Workflow management Sales coordination Cross-functional collaboration KPI tracking Performance Analysis Customer Insight Competitive analysis Value proposition Channel Development Revenue Management Financial Analysis CRM systems ERP systems Microsoft Office Power BI Sales Forecasting Pipeline Management Tender Management
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