Computer Science graduate with 1+ year of experience in Data Analytics and professional experience in CRM implementation, SaaS support, customer onboarding, and technical support. Skilled in Python, SQL, Power BI, Tablea…
Computer Science graduate with 1+ year of experience in Data Analytics and professional experience in CRM implementation, SaaS support, customer onboarding, and technical support. Skilled in Python, SQL, Power BI, Tableau, Deluge, business process automation, and troubleshooting enterprise applications. Resolved 50+ customer support requests and contributed to 5+ implementation projects, helping organizations streamline business processes, improve user adoption, and accelerate digital transformation.
<p>Supported 5+ implementation projects across multiple industries, assisting with system setup, configuration, and customer on-boarding.<br>
Resolved 20+ customer support requests involving CRM, ERP, SaaS applications, business automation, and system integration.<br>
Configured users, roles, permissions, modules, workflows, reports, dashboards, and automation to meet customer business requirements.<br>
Customized business applications using Deluge scripting and Zoho Creator.<br>
Troublestroubled VoIP, network connectivity, wireless networking, email infrastructure, authentication, and system integration issues to ensure reliable business operations.<br>
Collaborated with implementation consultants, developers, and technical teams to investigate root causes and deliver effective technical solutions.<br>
Created technical documentation, on-boarding guides, and knowledge base articles to improve customer adoption and support efficiency.</p>
<p>Handled client outreach and updated internal systems to improve data accuracy above 97%.<br>
Supported customer deal processing and follow-up communications.</p>
<p>Resolved customer issues via phone, chat, and email.<br>
Maintained detailed +1000 Excel records and streamlined order processing workflows.</p>
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