Experienced operations and administration professional with 20+ years of experience across executive support, business reporting, HR coordination, document control, customer service, sales and marketing support, commerci…
Experienced operations and administration professional with 20+ years of experience across executive support, business reporting, HR coordination, document control, customer service, sales and marketing support, commercial analysis, and airline cargo operations. Proven ability to analyze sales and operational data, prepare management reports, support marketing activities, coordinate contracts and documentation, and work effectively across Finance, Legal, HR, Sales, Marketing, and Operations. Strong analytical toolkit including Advanced Excel, Power BI, Tableau, SQL, Python, and statistics.
<p>Analyzed competitor activity, sales trends, products, and services to support commercial and marketing planning.<br>
Prepared recommendations for application redesign and service improvement, while supporting sales planning, contract negotiations, operational offers, and workflow enhancements.</p>
<p>Analyzed sales, distribution, cost, and SKU-level performance and prepared management reports to support operational and commercial decision-making.<br>
Supported sales and marketing activities through performance analysis, product reporting, advertising coordination, and E-commerce development, while identifying operational improvement opportunities.</p>
<p>Progressed across cargo operations including Cargo Officer, Export Cargo Acceptance, Import Lost & Found, Post Flight Export, and Cargo Statistics.<br>
Collected and analyzed export, import, and transit cargo data; prepared monthly, quarterly, and annual statistics plus analytical reports on bookings, loading, offloading, capacity, revenue, and operational performance.<br>
Reviewed Global Customs System invoice accounts and coordinated contracts and related matters with Finance and Legal.<br>
Managed cargo documentation, discrepancy investigations, customs follow-up, consignee notifications, and final statistics submitted to Kuwait Airways departments and DGCA.</p>
<p>Followed up bank documentation, invoices, and passenger insurance matters; prepared correspondence, memoranda, meeting coordination, and departmental documentation.</p>
<p>Supported cargo operations, shipment handling, acceptance, and documentation in accordance with airline procedures.<br>
Coordinated with customers and internal departments to ensure smooth cargo processing and accurate operational records.</p>
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