An experienced Associate Branch Sales & Service Manager with a proven track record in the banking industry. They have demonstrated expertise in managing branch business targets, ensuring service quality, and handling cus…
An experienced Associate Branch Sales & Service Manager with a proven track record in the banking industry. They have demonstrated expertise in managing branch business targets, ensuring service quality, and handling customer complaints effectively. Their skills also extend to leading teams, analyzing customer files, and negotiating with delinquent borrowers. They are adept at maximizing branch profitability while maintaining high customer satisfaction ratings.
Branch Business Target as Asset, Liabilities and Card Target
Branch Service Standard
Cross Sell SME/Corporate /Consumer Product
All Types of Account Service
Anti-Money Laundering reporting
Operations & Service Quality
To ensure Cost Minimization & Maximize Branch Profitability
Volt Key Holding as & When necessary
Handling customer complaints in a positive manner and converting complaints into service
Give full supports to BM for achieving targets
Ensure high productivity of each CSO
Ensure SME and corporate customer support from branch
Ensure good rating in customer satisfaction survey
Take necessary action to encourage customers to use alternative distribution channels
improvement opportunities
Branch Business Target as Asset, Liabilities and Card Target, Branch Service Standard, Cross Sell SME/Corporate /Consumer Product, All Types of Account Service, Anti-Money Laundering reporting, Operations & Service Quality, To ensure Cost Minimization & Maximize Branch Profitability, Volt Key Holding as & When necessary, Handling customer complaints in a positive manner and converting complaints into service improvement opportunities, Give full supports to BM for achieving targets, Ensure high productivity of each CSO, Ensure SME and corporate customer support from branch, Ensure good rating in customer satisfaction survey, Take necessary action to encourage customers to use alternative distribution channels.
Exercise adequate control over collector performance in terms of Analysis customer file & calculating loan file
Assessment of Loan file
Lead 7 member Team
Manage and achieve collector productivity to Benchmark levels through measurement Monitoring and motivation
Ensure call monitoring is implemented
Perform call monitoring
Provide feedback to management on the changes requirement on KPI or on collection process
Ensure service oriented effective Tele calling
Identification and timely follow up of all Skip cases
Assist Fraud Control unit in investigation
Negotiate with seriously delinquent borrowers and obtain repayments to minimize losses
Prepare forecasting of doubted BL
Analysis Daily and Monthly MIS of CC team
To Assist Collection Manager and CCPL Officer to ensure monthly MIS produced
Exercise adequate control over collector performance in terms of Analysis customer file & calculating loan file, Assessment of Loan file, Lead 7 member Team, Manage and achieve collector productivity to Benchmark levels through measurement Monitoring and motivation, Ensure call monitoring is implemented and Perform call monitoring, Provide feedback to management on the changes requirement on KPI or on collection process, Ensure service oriented effective Tele calling, Identification and timely follow up of all Skip cases, Assist Fraud Control unit in investigation, Negotiate with seriously delinquent borrowers and obtain repayments to minimize losses, Prepare forecasting of doubted BL, Analysis Daily and Monthly MIS of CC team., To Assist Collection Manager and CCPL Officer to ensure monthly MIS produced.
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