Business/System Analyst with over 6 years of experience and exposure to Banking, Insurance, Digital Transforma>on areas Data Analysis & Documenta5on, proficient in using SQL, Python, Tableau, and Excel for data analysi…
Business/System Analyst with over 6 years of experience and exposure to Banking, Insurance, Digital Transforma>on areas Data Analysis & Documenta5on, proficient in using SQL, Python, Tableau, and Excel for data analysis, visualiza>on, and repor>ng. Adept at crea>ng comprehensive documents such as Business Requirement, Func5onal Specifica5on, Systems Requirement, business process models, use cases, and workflow diagrams. Data-Driven insights, experienced in leveraging data analy5cs tools like Qlik Sense, Adobe Analy5cs, Tableau and developing visualiza>on applica>ons to help clients make informed strategic decisions based on the insights. Stakeholder Collabora5on, Proven exper>se in maintaining high-value rela>onships with clients and key stakeholders, understanding and analyzing their requirements, delivering solu>ons to complex problems. Project Management, Ensuring >mely project delivery while maintaining budget using methodologies like Agile & Scrum. Analy5cal Tools: MS SQL, Advanced Excel, R | Visualiza>on Tools: Tableau, PowerBI. Business/Project Tools: Azure DevOps, JIRA, Confluence, ServiceNow, Figma, Postman API, Lucidchart and more.
Played a key role as systems analyst for Deloitte’s cloud-based auditing application aimed to simplify audit process for small to medium businesses. Managed to streamline workflows to increase system performance by 40%.
Coordinated the daily flow of project deliverables and led multiple feature planning sessions with product stakeholders employing
agile methodology for monthly streamlined sprint releases in order to meet timely delivery and testing of the application.
Acted as a liaison between various stakeholders (off-shore development team, CMS integration team and the product managers) to orchestrate requirement sessions, ensure scope of work, specifications in place- Enabled 1000+ engagements to be available on enhanced application version.
Analyzed and enhanced existing features through change management, enhancement/implementation, and testing different Change Requests (CRs) requirements. Proactively identified and mitigated risks ensuring seamless integration.
Established cost optimization areas for the auditing application by implementing various strategies dealing with resource allocation, vendor management, continuous improvement and process automation leading to 20% cost savings.
Played a key role as systems analyst for Deloitte’s cloud-based auditing application aimed to simplify audit process for small to medium businesses.
Managed to streamline workflows to increase system performance by 40%.
Coordinated the daily flow of project deliverables and led multiple feature planning sessions with product stakeholders employing agile methodology for monthly streamlined sprint releases in order to meet timely delivery and testing of the application.
Acted as a liaison between various stakeholders (off-shore development team, CMS integration team and the product managers) to orchestrate requirement sessions, ensure scope of work, specifications in place- Enabled 1000+ engagements to be available on enhanced application version.
Analyzed and enhanced existing features through change management, enhancement/implementation, and testing different Change Requests (CRs) requirements.
Proactively identified and mitigated risks ensuring seamless integration.
Established cost optimization areas for the auditing application by implementing various strategies dealing with resource allocation, vendor management, continuous improvement and process automation leading to 20% cost savings.
Collaborated across various departments of PwC for digital transformation project worth 100+ MM using Adobe AEM, streamlined processes under scrum framework, successfully clearing backlogs with efficient, well-organized sprints.
Coordinated and led implementation sessions with key stakeholders to establish project timelines, while identifying and addressing risks associated with diverse functionalities to uphold system performance.
Utilized Adobe Analytics to craft multiple reporting solutions, defining key metrics for website performance and user interaction analysis across PwC sites.
Generated strategic insights and Business Intelligence Reports to aid decision-making.
Carried out UAT stage and production sanity testing utilizing advanced excel techniques along with leveraging project management through JIRA to track progress and ultimately delivering timely sprint phases.
Oversaw Banking Client’s proprietary Loan Management Solution and provided customized solutions by developing reporting application through DB2 database utilizing Visual Basic .NET.
Optimized reporting solutions with SQL and Tableau for enhanced insights from banking clients, uncovering areas for improvement and critical insights that drove approximately $4 million in business.
Collaborated with stakeholders to gather business requirements, translating them into QlikView data models and visualization solutions that met organizational needs.
Developed a comprehensive change management plan, stakeholder analysis, communication strategies, and training programs.
Conducted impact assessments to understand the effects of changes on business processes and technology solutions.
Led the end-to-end project life-cycle of Indian government’s Income-Tax project worth over 500+ MM.
Worked closely with government & Infosys executives in carrying out the application successful launch.
Led a team of Analysts in conducting extensive research to optimize the development process.
Introduced new agile methodologies to efficiently deliver complex and large features within project timelines.
Successfully integrated micro-services using RESTful APIs and orchestration tools, ensuring seamless communication between distributed services.
Tested existing workflows, identified gaps, and automated processes in the To-Be workflows resulting in +60% improvement in testing time.
Designed and developed QlikView dashboards and reports to provide actionable insights for decision making.
Successfully led the integration of Salesforce CRM with various business systems, streamlining operations and enhancing data accessibility.
Customized Salesforce to meet specific business requirements, including creating custom objects, workflows, validation rules, and approval processes.
Managed data migration to Salesforce from legacy systems, ensuring data integrity.
Developed comprehensive reports and dashboards to provide actionable insights for decision-makers.
Implemented automation solutions using Salesforce tools to optimize business processes.
Spearheaded successful implementation of US healthcare clients onto legacy platform, streamlining claim processing and enhancing employee benefits experience.
Optimized claim processing efficiency by automating batch coding, resulting in a 25% increase in productivity and substantial project cost savings.
Conducted Root Cause Analysis to address complex defects and ensure timely project delivery.
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