Data Analyst/ Business Analyst with education in Bachelor of Computer Application from Mats University, Raipur, India and Data Science SimpliLearn training completed in 2023. Experienced in SQL, Python, Power BI, Excel, …
Data Analyst/ Business Analyst with education in Bachelor of Computer Application from Mats University, Raipur, India and Data Science SimpliLearn training completed in 2023. Experienced in SQL, Python, Power BI, Excel, and Alteryx, with project and virtual case experience in data analysis, reporting, and business insights.
Analyzed call center data to identify areas for improvement, leading to a 20% increase in first call resolution rates and a 10% reduction in customer churn.
Developed and implemented key performance indicators for call center operations, resulting in a 25% decrease in average call handling time and a 15% increase in customer satisfaction scores.
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