ibrahem asad

ibrahem asad

Trainer
Jordan
Arabic, English
Full-time Remote

About Me

Dedicated and results-driven professional with over 7 years of experience in customer service, training, and project coordination. Currently working as a Trainer at Extensya, delivering training programs, coaching new hi…

Experience

Trainer

Extensya · Amman
Oct 2024 - Present · 2 years

<p>Deliver training programs for new and existing agents, ensuring alignment with SOPs and company objectives.</p><p> Conduct coaching sessions to enhance performance and knowledge retention.</p><p> Develop training materials and assessments to measure learning outcomes.</p><p> Provide continuous support during nesting to ensure smooth transition into operations.</p>

Project Assistant Manager

EveyStyle · Amman
Oct 2017 - Oct 2023 · 6 years

<p>Monitored project progress and followed up with stakeholders on delays and milestones.</p><p> Maintained project documentation and scheduled meetings.</p><p> Ensured efficiency and continuity of projects through clear communication with all parties.</p>

Skills

Training & Development Customer Service Excellence Communication & Presentation Skills Microsoft Office Excel Word PowerPoint Social Media Moderation Problem-Solving Attention to Detail TOT ICDL AutoCAD
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