<ul><li>Maintained stable platform operations through continuous monitoring, troubleshooting, and proactive issue resolution, minimizing downtime and supporting reliable service delivery.</li><li>Provided technical support to internal customers, resolving platform-related issues and assisting with technical requirements.</li><li>Integrated Splunk to monitor API usage and performance, enabling faster issue detection and improved operational visibility.</li><li>Configured Windows machines for automation and maintained Linux servers through security updates, patching, and system optimisation.</li><li>Built and deployed an automation platform across AWS and Azure, managing networking, security, architecture, maintenance, and cost optimisation.</li><li>Used AWS-native CI/CD tools to support continuous integration, deployment, testing, and infrastructure management.</li><li>Deployed RPA solutions in AWS using EC2, Security Groups, S3, LDAP, and IAM, integrating cloud and on-premises resources to automate repetitive banking processes and reduce manual effort and operational costs.</li><li>Developed a transcription solution using Amazon SageMaker and supported an AI-driven voice monitoring system using AWS services to improve compliance monitoring and reduce risk.</li><li>Built an internal hub enabling users to deploy pre-approved Generative AI patterns and workloads as part of an ongoing project in collaboration with AWS.</li><li>Curated AWS Transform within bank standards, configuring users, permissions, and access requirements in line with organisational policies to support mainframe modernisation.</li><li>Conducted deployment and system analysis, evaluating performance, reliability, and outcomes to identify areas for improvement.</li><li>Developed Java-based processes and used CI/CD and testing methodologies to improve platform functionality, integration, and deployment quality.</li><li>Worked with internal customers to understand business and automation requirements, documented manual workflows, and collaborated with software engineers to develop automated solutions.</li><li>Coordinated with senior team members and QE teams for solution reviews, testing, approvals, and deployment, ensuring solutions met quality, security, and operational standards.</li></ul><p></p>
