Hosam Alanazi

Hosam Alanazi

Data Analyst Supervisor
Saudi Arabia
English

About Me

I am dedicated to my work. I complete my work in the best way possible. As a perpetual learner I have an advantage in adding extra value to the organization. As a team leader I am an exceptional team player.

Experience

Senior Growth Analyst

Foodics
Jan 2024 - Present · 2 years 9 months

In charge of company growth and insights
To develop the growth analysis department and find company insights and week links then expand and grow
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Data Analyst Supervisor

Shawarmer
Present

<p>Leading a team of Data Analyst in the company<br>
Ownership of The Company BI Platform (Power Bi)<br>
Supervising Project NCR Insight (live Data Platform)<br>
Generate daily insight to support business decisions</p>

Senior Data Analyst

Shawarmer

<p>Assigned the Data Department of the company<br>
Ownership of The Company BI Platform (Power Bi)<br>
Built a full Sales, Product and Mobile Dataset for Reports</p>

Data Analyst

Shawarmer

<p>Analyze company data, enhance it and visualize it.<br>
Making data looking readable and available at any time with no manual work needed.</p>

Customer Service Supervisor

Alasila CX

<p>Supervising and enhancing the CRM activities for Shawarmer as a client.<br>
Supervising Tickets from Omni Channels attended by agents.<br>
Analyzed the data of customer satisfactions.</p>

Customer Service Agent

Shawarmer

<p>Attended to customer complaints, inquiries, and suggestions<br>
Creating Tickets and following the action taken in The CRM System<br>
Was a 2 months training for Supervisor position</p>

Customer Relations Officer

Shawarmer

<p>Visiting branches routinely to assure and<br>
Rate the quality of service attended from the branches to the customer<br>
Prepared reports of ratings on the branches<br>
Led the team of officers</p>

RESTRAUNT CREW MEMBER

Shawarmer

<p>Crew member in Granada Mall branch.<br>
Making the order.<br>
Serving the order<br>
Taking Customers Order</p>

Skills

Business Communication Data Scraping Data Analysis and Reporting Management Experience Data Analysis Report Building Power BI Tableau Microsoft Office Team Leadership Data-Driven Decision Making Interpersonal Skills
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