About Me
I am dedicated to my work. I complete my work in the best way possible. As a perpetual learner I have an advantage in adding extra value to the organization. As a team leader I am an exceptional team player.
Experience
Senior Growth Analyst
In charge of company growth and insights
To develop the growth analysis department and find company insights and week links then expand and grow
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Data Analyst Supervisor
<p>Leading a team of Data Analyst in the company<br>
Ownership of The Company BI Platform (Power Bi)<br>
Supervising Project NCR Insight (live Data Platform)<br>
Generate daily insight to support business decisions</p>
Senior Data Analyst
<p>Assigned the Data Department of the company<br>
Ownership of The Company BI Platform (Power Bi)<br>
Built a full Sales, Product and Mobile Dataset for Reports</p>
Data Analyst
<p>Analyze company data, enhance it and visualize it.<br>
Making data looking readable and available at any time with no manual work needed.</p>
Customer Service Supervisor
<p>Supervising and enhancing the CRM activities for Shawarmer as a client.<br>
Supervising Tickets from Omni Channels attended by agents.<br>
Analyzed the data of customer satisfactions.</p>
Customer Service Agent
<p>Attended to customer complaints, inquiries, and suggestions<br>
Creating Tickets and following the action taken in The CRM System<br>
Was a 2 months training for Supervisor position</p>
Customer Relations Officer
<p>Visiting branches routinely to assure and<br>
Rate the quality of service attended from the branches to the customer<br>
Prepared reports of ratings on the branches<br>
Led the team of officers</p>
RESTRAUNT CREW MEMBER
<p>Crew member in Granada Mall branch.<br>
Making the order.<br>
Serving the order<br>
Taking Customers Order</p>