Hisham Ahmed

<p>Provided L1/L2 production support for Blue Prism RPA processes across business-critical operations.</p><p> Monitored, maintained, and supported 70+ production bots, ensuring 98% SLA compliance.</p><p> Performed Root Cause Analysis (RCA) on recurring bot failures and implemented preventive solutions to improve process stability.</p><p> Investigated and resolved bot execution, infrastructure, application, and environment-related issues.</p><p> Supported deployment activities, change requests, and production releases while minimizing operational impact.</p><p> Contributed to process optimization initiatives, improving bot reliability and reducing recurring failures.</p><p> Worked on Change Requests (CRs), including enhancements, bug fixes, and process modifications based on business requirements.</p><p> Collaborated with SMEs (Subject Matter Experts) and business stakeholders to gather requirements, understand process changes, and implement automation improvements.</p><p> Automated the ticket-to-agent mapping process based on defined logic, ensuring efficient and accurate task allocation.</p><p> Integrated VBA scripts with Power Automate RPA bots, enabling automated macro execution through clickable buttons and reducing manual intervention.</p><p> Designed a dynamic filtering system to route support tickets by parsing and identifying key fields.</p><p> Enhanced macro efficiency by implementing Dictionaries and array-based processing for faster data handling, reducing execution time and improving scalability while writing VBA code.</p><p> Designed Power Automate workflows to trigger macros on event-based logic reducing wait times and improving automation responsiveness.</p>

<p>Designed an RPA system with help of Blue Prism by developing workflows with REST and SOAP API to facilitate seamless data exchange.</p><p> Utilized Excel for data manipulation and validation within RPA processes ensuring accuracy.</p><p> Implemented robust error handling mechanisms to identify and resolve issues encountered during the process and make the bot run smoothly without any error.</p><p> Automated the end-to-end generation of monthly sales reports for multiple branch locations across India and email distribution of branch-wise sales reports to stakeholders significantly reducing manual effort and processing time.</p><p> Developed web automations workflows to update verified SC numbers and collection details in business portals.</p><p> Designed SAP automation components to generate, download, and distribute reports to business stakeholders via email.</p><p> Automated the extraction, validation, and entry of procurement data into SAP for Shopping Cart creation and approval workflows.</p><p> Implemented exception handling and recovery mechanisms to improve bot reliability and reduce manual intervention.</p><p> Performed automated validations to ensure SC creation in the process.</p>