Communications professional with experience in copywriting, digital marketing, database analysis, and systems support. Worked across freelance content marketing, digital marketing coordination, sales support, and databas…
Communications professional with experience in copywriting, digital marketing, database analysis, and systems support. Worked across freelance content marketing, digital marketing coordination, sales support, and database analysis, with skills in SEO, Google Analytics, SQL, Excel, CRM systems, and multimedia.
▪ Writing web copy for website
▪ Copyedit landing page for corporate website
• Assist Sales and Marketing Director in developing and executing a white label program for Language Service
Provider partners
• Coordinate with web service and designer third party vendors
• Ensure that brand is consistent across website and print materials
• Copywriting for the corporate website and newsletter
<p>Writing web copy for website<br>
Copyedit landing page for corporate website<br>
Assist Sales and Marketing Director in developing and executing a white label program for Language Service Provider partners<br>
Coordinate with web service and designer third party vendors<br>
Ensure that brand is consistent across website and print materials<br>
Copywriting for the corporate website and newsletter</p>
<p>Proofread, editing, and improve written content<br>
Optimize written content while respecting SEO and Google Analytics<br>
Analyze and enhance web traffic by using metrics<br>
Publish articles and images on the internet</p>
<p>Accurately and efficiently processed over 100,000 records for clients within tight timeframes and ensured all departments were fully apprised with ongoing status updates<br>
Reconciled discrepancies, using SQL queries and Excel, between our system and carrier files to ensure the total members on the plan match to ensure audit integrity<br>
Submitted recommendations for solutions that require definition of the physical structure and functional capabilities of databases and required data backup and recovery specifications</p>
<p>Write blog articles for social media campaigns to create brand awareness<br>
Update marketing materials, devise and execute marketing campaigns geared towards MCIS’ training programs<br>
Create Facebook ad campaigns<br>
Preparing and issuing invoices for students<br>
Keeping customer files updated with current invoices, bills and contact information<br>
Host in person information sessions regarding interpretation and translation courses</p>
<p>Create training material and provide training on use of CRM system<br>
Generate various reports around language services for victims of violence, monthly activity on assignments and other relevant reporting for auditing and other statistical purposes<br>
Successfully analyzed and loaded large volumes of client data into the Apricot system and implemented data integrity procedures using custom built reports<br>
Perform research, analysis and maintenance of agency data within the appropriate internal systems<br>
Database management</p>
<p>Provided technical support for the Case Management and Customer Relationship Management for the Benefits Administration Client teams<br>
Performed daily system monitoring, verifying the integrity and availability of all site functions, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs<br>
Demonstrated a methodical, detail-oriented and thorough approach to all testing assignments while adhering to compressed timelines<br>
Experience using Issue Ticketing System to track and assign tickets from clients and internal departments</p>
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