Gozde Tutkun

Gozde Tutkun

Customer Support | Techni̇cal Support | Operati̇ons |admi̇ni̇strati̇ve Support | Ai & Data
Turkey
German, Korean, English, Turkish
Freelance Work from Home

About Me

Computer Programming associate degree graduate with experience in customer support, technical projects, and administrative work. Strong computer skills with practical knowledge of Microsoft Office, Excel, web development…

Experience

Project-Based Work

Freelance Technical Projects · Istanbul , Istanbul , Turkey
Sep 2024 - Sep 2025 · 1 year

<p>Developed basic websites and software projects using Visual Studio Code, HTML, and CSS.</p><p> Worked with project requirements and converted them into practical solutions.</p><p> Researched technical issues and evaluated possible solutions.</p><p> Managed assigned tasks independently and followed projects through completion.</p><p> Performed basic design and visual planning according to project requirements.</p><p> Adapted to different tools, requirements, and project workflows.</p>

Customer Support Representative

Customer Support Representative · Remote
Sep 2023 - Jun 2024 · 8 months

<p>Assisted customers through live chat and email.</p><p> Responded to customer questions and provided support for order and payment-related issues.</p><p> Managed multiple customer conversations while maintaining accuracy and service quality.</p><p> Communicated professionally in Turkish and English.</p><p> Followed established procedures and handled customer information accurately.</p><p> Researched customer issues and provided practical solutions.</p><p> Maintained a professional and solution-oriented approach when handling customer requests.</p>

Administrative Intern

Public Institution · Üsküdar , Istanbul , Turkey
Sep 2020 - Sep 2021 · 11 months

<p>Assisted with document handling and routine administrative processes.</p><p> Prepared and organized documents and information according to established procedures.</p><p> Supported daily office operations and assigned administrative tasks.</p><p> Worked within a structured team environment.</p><p> Followed procedures carefully and maintained attention to detail.</p><p> Developed organizational, communication, and time-management skills.</p>

Skills

Microsoft Office Excel Word PowerPoint HTML CSS Python Visual Studio Code Computer Hardware Basic Troubleshooting Computer Operations Live Chat Email Support Ticket Management Helpshift ChatGPT Gemini Grok AI-assisted research Information processing Prompt-based AI interaction Online research Information verification Digital content handling Data review Data organization Customer communication Problem solving Attention to detail Fast typing Remote work Independent work Documentation Process follow-up
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