Business Intelligence Analyst with over 5 years of experience in the BPO and e-commerce sector, providing BI and data analytics expertise. Proficiency in SQL, Excel, and BI tools such as Tableau, Power BI, Google Analyti…
Business Intelligence Analyst with over 5 years of experience in the BPO and e-commerce sector, providing BI and data analytics expertise. Proficiency in SQL, Excel, and BI tools such as Tableau, Power BI, Google Analytics, and Looker to translate complex data insights. Proactive problem-solver that's sets passionate about using data to drive business decisions.
- Build automation framework for reports, reducing processing time by 2/3.
- Perform requirements gathering, data modeling, and refinement using GoogleSQL, Google Sheets, Excel, and Dbeaver.
- Provide real-time dashboard access to 40+ team members for monitoring 20+key metrics in the first year of employment.
- Build KPI monitoring reporting for a 5-member leadership team using GoogleSheets and SQL.
- Analyzed data from Salesforce CRM to provide valuable insights and support decision-making for clients.
* Clients: Google Partner Advisory, Mitel.
<p>Build automation framework for reports, reducing processing time by 2/3.<br>
Perform requirements gathering, data modeling, and refinement using Google SQL, Google Sheets, Excel, and Dbeaver.<br>
Provide real-time dashboard access to 40+ team members for monitoring 20+ key metrics in the first year of employment.<br>
Build KPI monitoring reporting for a 5-member leadership team using Google Sheets and SQL.<br>
Analyzed data from Salesforce CRM to provide valuable insights and support decision-making for clients.<br>
Clients: Google Partner Advisory, Mitel.</p>
<p>Provided data analytics across 5+ departments by creating 15+ dashboards with Tableau, Google Analytics, and Looker Studio.<br>
Examined data from GoShop web traffic, mobile app usage, and marketing campaigns to provide insight into business performance and customer behavior.<br>
Performed data cleaning to enhance customer retention by accessing information from 250k+ purchasing customers.</p>
<p>Created a comprehensive competitive analysis report for 3 main media companies.<br>
Managed complete polling and online survey solutions for clients, also leveraging SimilarWeb and Brandwatch for social media text analysis.<br>
Conducted market research and monitored media trends, and provided actionable recommendations to support revenue planning for leadership.<br>
Clients: The Star, mStar, BeliLokal, Pansoninc, Senheng, i-City, Telekom Malaysia.</p>
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