Cloud-focused IT professional with enterprise support experience at SSE, working with Azure AD, Microsoft 365, and Intune-managed environments. Strong foundation in networking (CCNA) and cybersecurity (MSc), with hands-o…
Cloud-focused IT professional with enterprise support experience at SSE, working with Azure AD, Microsoft 365, and Intune-managed environments. Strong foundation in networking (CCNA) and cybersecurity (MSc), with hands-on experience in identity management, endpoint support, and incident resolution. Currently developing practical Azure infrastructure skills through lab-based projects, with a clear focus on transitioning into a Cloud / Infrastructure Engineering role.
Support enterprise users across Microsoft 365 and Azure-integrated environments
Administer Azure AD accounts, access controls, and MFA configurations
Troubleshoot Teams, Outlook, and OneDrive issues
Support Intune-managed devices, compliance policies, and provisioning
Perform BitLocker recovery and endpoint diagnostics
Reduce escalation rates by resolving complex issues at first escalation point
Maintain high-quality documentation within ServiceNow
Support enterprise users across Microsoft 365 and Azure-integrated environments, Administer Azure AD accounts, access controls, and MFA configurations, Troubleshoot Teams, Outlook, and OneDrive issues, Support Intune-managed devices, compliance policies, and provisioning, Perform BitLocker recovery and endpoint diagnostics, Reduce escalation rates by resolving complex issues at first escalation point, Maintain high-quality documentation within ServiceNow
Delivered IT support to students and staff across labs and office environments
Resolved login, Office 365, desktop, and printing issues
Supported daily IT operations during peak academic periods
Managed approximately 15-30 tickets per week, maintaining high satisfaction levels
Delivered IT support to students and staff across labs and office environments, Resolved login, Office 365, desktop, and printing issues, Supported daily IT operations during peak academic periods, Managed approximately 15-30 tickets per week, maintaining high satisfaction levels
Assisted with desktop setup, email configuration, login issues, and printer support
Supported basic network troubleshooting and IT asset management
Created internal documentation and user guides for common IT issues
Assisted with desktop setup, email configuration, login issues, and printer support, Supported basic network troubleshooting and IT asset management, Created internal documentation and user guides for common IT issues
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