Data Analyst with practical experience in Excel, SQL, Power BI, and Python, complemented by over 10 years of customer service and operations experience. Certified in Data Analysis through HIIT Computer Institution and sk…
Data Analyst with practical experience in Excel, SQL, Power BI, and Python, complemented by over 10 years of customer service and operations experience. Certified in Data Analysis through HIIT Computer Institution and skilled in transforming complex datasets into actionable business insights through data cleaning, visualization, dashboard development, and reporting. Currently serving as a Contact Center Agent at LASEMA, managing over 1,000 customer interactions while maintaining CRM records, databases, and operational reports. Demonstrated ability to analyze data, identify trends, and communicate insights that support business and operational decision-making.
<p>Handle over 1,000 customer calls and service requests.</p><p> Maintain CRM records and customer databases.</p><p> Ensure accurate documentation of customer interactions.</p><p> Generate and maintain operational records.</p><p> Resolve customer complaints and inquiries efficiently.</p><p> Support decision-making through accurate data capture and reporting.</p>
<p>Managed customer accounts and sales reporting.<br>
Conducted customer analysis and follow-ups.</p>
<p>Maintained customer relationships and sales records.<br>
Gathered customer feedback and market information.</p>
<p>Managed customer inquiries and transactions.</p><p> Maintained customer records and reports.</p><p> Supported customer satisfaction initiatives.</p>
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