I'm a highly organized operations professional with a medical background and extensive experience in team leadership and project coordination. In my recent role as an Operations Manager at Innodata Knowledge Services, I …
I'm a highly organized operations professional with a medical background and extensive experience in team leadership and project coordination. In my recent role as an Operations Manager at Innodata Knowledge Services, I managed a team of 110 analysts and oversaw international project rosters while ensuring all deliverables met strict quality standards. My background as an Intern Doctor and medical transcriber has sharpened my attention to detail and my ability to handle complex documentation with high accuracy. I possess a proven track record of coordinating with various stakeholders and bridging the gap between management and staff to maintain efficient workflows. I'm proficient in the MS Office Suite and offer the adaptability needed to thrive in fast-paced operational environments.
<p>Managed a team of 60 analysts and their team leads in training LLMs<br>
Ensured agent KPIs are met while also maintaining output quality<br>
Coordinated with an international team of project delivery leads to monitor project volume and staffing<br>
Monitored possible shortfalls for appropriate action<br>
Maintained project rosters and weekly and monthly performance reports</p>
Managed a team of 60 analysts and their team leads in training LLMs, Ensured agent KPIs are met while also maintaining output quality, Coordinated with an international team of project delivery leads to monitor project volume and staffing, Monitored possible shortfalls for appropriate action, Maintained project rosters and weekly and monthly performance reports
<p>Involved in training large language models (LLMs)<br>
Provided subject matter expertise for nursing and medicine<br>
Performed text, audio, and video annotation and curation</p>
Involved in training large language models (LLMs), Subject matter expertise for nursing and medicine, Text, audio, and video annotation and curation
<p>Transcribed handwritten medical text into digital format<br>
Edited clinical write-ups and research manuscripts<br>
Proofread other academic and research papers</p>
Transcribed handwritten medical text and into digital format, Edited clinical write-ups and research manuscripts, Proofread other academic and research papers
<p>Completed a program for medical clerkship<br>
Rotated in various departments and specialties to acquire necessary knowledge and skills for graduation and board certification</p>
Program for medical clerkship, Rotated in various departments and specialties to acquire necessary knowledge and skills for graduation and board certification
<p>Focused on Tropical Medicine and Infectious Diseases<br>
Provided diagnostics, routine care, and intensive care for ward cases including dengue, leptospirosis, rabies, TB, HIV/AIDS, and tetanus<br>
Performed triage and acute care at the ER<br>
Administered tetanus toxoid and rabies vaccines<br>
Facilitated patient care at the TB ward</p>
<p>Focused on Obstetrics and Gynecology<br>
Facilitated pre-, peri-, and postnatal patient care<br>
Facilitated patients for delivery at the ER/DR<br>
Administered IV fluids, antibiotics, and labor induction<br>
Performed delivery with or without episiotomy and wound closure<br>
Provided postpartum follow-up care</p>
<p>Directly managed a team of 110 analysts, team managers, and delivery leads in training large language models (LLMs)<br>
Led oversight of an international project roster of 500 crowd-sourced and full-time analysts<br>
Oversaw project volume, deliverables, and staffing<br>
Ensured project KPIs are met<br>
Conducted evidence-based root-cause analyses<br>
Identified, proposed, and implemented mitigations where necessary<br>
Coordinated with the Quality team to ensure output quality is maintained<br>
Prepared weekly and monthly reports on project status, projections, and risks to relevant project managers and clients</p>
Managed a team of 110 analysts, team managers, and delivery leads in training large language models (LLMs), Oversaw an international project roster of 500 crowd-sourced and full-time analysts, Oversaw project volume, deliverables, and staffing, Ensured project KPIs are met; conducted evidence-based root-cause analyses, Identified, proposed, and implemented mitigations where necessary, Coordinated with the Quality team to ensure output quality is maintained, Prepared weekly and monthly reports on project status, projections, and risks to relevant project managers and clients
Focus on Tropical Medicine and Infectious Diseases, Diagnostics, routine care, and intensive care for ward cases: dengue, leptospirosis, rabies, TB, HIV/AIDS, tetanus, Triage and acute care at the ER, Administration of tetanus toxoid and rabies vaccines, Facilitated patient care at the TB ward
Focus on Obstetrics and Gynecology, Facilitated pre-, peri-, and postnatal patient care, Facilitated patients for delivery at the ER/DR, Administration of IV fluids, antibiotics, and labor induction, Performed delivery with or w/o episiotomy and wound closure
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