Dipika Ranjit

Dipika Ranjit

Multi-tasking Senior Analytics Specialist with +15 years of work experience in commercial and...
United Arab Emirates

About Me

Multi-tasking Senior Analytics Specialist with +15 years of work experience in commercial and banking sector. Apart from my ability to effectively read, interpret and analyze the data, I have been able to work cohesively…

Experience

Service relationship manager

ICICI Bank
Nov 2022 - Present · 3 years 7 months

Client Interaction, coordination and handling their day-to-day Services, Operation & Grievances.
Working on customer pool given by management, calling to the customer, identifying their requirement,
Identifying the business from same customer pool as well as bringing up new customers.
Preparing targets V/S achievement MIS of team and sending to the Zonal head.
MIS preparation of monthly, weekly & fortnightly performance MIS and sending to the heads.

Service Relationship Manager

ICICI BANK LIMITED

Client Interaction, coordination and handling their day-to-day Services, Operation & Grievances
Working on customer pool given by management, calling to the customer, identifying their requirement, Identifying the business from same customer pool as well as bringing up new customers
Preparing targets V/S achievement MIS of team and sending to the Zonal head
MIS preparation of monthly, weekly & fortnightly performance MIS and sending to the heads

Senior System Coordinator

BILKISH ASSOCIATES Pvt. Ltd.

Handling allocation of whole portfolio of recovery accounts of various banks like MASHREQ BANK, ADCB, RAS AL KHAIMA, BARCLAYS, HSBC DUBAI etc. (almost all Dubai & Qatar banks)
Handling various bank product like credit cards, home loan, personal loan Maintaining daily MIS, sending case status to bank
Handling data entry, preparing report for the management, and maintaining TAT

MIS Executive

BILKISH ASSOCIATES Pvt. Ltd.

Preparing Monthly Dashboards, Reports, for business operations and collection & recoveries
Allocation of recovery case to the centers based on the defined parameters

Senior Executive- Analytics

Meru Mobility Tech Pvt Ltd. (Group of MLL)

Analyze the day-to-day Business Operations, Financial Transactions, Vendor Management
Analysis of number of Rides, Supply of vehicles, Pricing dynamics, Invoice reconciliations
Identifying the Process gaps and leading the digital automation for real time data access of operations
Preparing Financial Reports, Dashboards and Monthly P&L
Client Interactions, coordination and follow ups on MIS, Payments, Grievances
Dashboard preparation and dissemination of monthly performance reports to the Management

Skills

Microsoft Excel Operational Efficiency Strategies Data Analysis Data Cleansing Data Collection Management Data Entry Data Extraction Excel Macros Data Analysis and Reporting Client Interaction Coordination Handling day-to-day Services Operation & Grievances MIS Preparation Financial Reports Dashboards P&L Client Interactions Vendor Management Invoice Reconciliations Process Gaps Identification Digital Automation Data Access Dashboard Preparation Performance Reports Dissemination Allocation of Recovery Case TAT Maintenance Analytics Data Analysis Interpersonal Skills Communication Presentation Skills Teamwork MIS Advanced Excel MS-CIT Financial Reporting Invoice Reconciliation Customer Interaction Operations Management Grievance Handling Recovery Management
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