Dynamic and results-oriented MCA and BSc (IT) graduate with experience as a Customer Service Executive at Kotak Securities. Proficient in various programming languages including Python, SQL, JAVA, HTML5, PHP, CSS, and Ja…
Dynamic and results-oriented MCA and BSc (IT) graduate with experience as a Customer Service Executive at Kotak Securities. Proficient in various programming languages including Python, SQL, JAVA, HTML5, PHP, CSS, and JavaScript. Certified in JavaScript, Node.js, Python, WordPress, and Digital Visualization with Power BI.
<p>Collaborated with cross-functional teams to develop and implement customer-centric initiatives, resulting in a 25% increase in customer loyalty and repeat business.<br>
Implemented innovative strategies to improve customer service processes, resulting in a 20% increase in customer retention rates.<br>
Resolved complex customer complaints and escalated issues, ensuring prompt and satisfactory resolution, resulting in a 15% decrease in customer escalations.</p>
Collaborated with cross-functional teams to develop and implement customer-centric initiatives, resulting in a 25% increase in customer loyalty and repeat business., Implemented innovative strategies to improve customer service processes, resulting in a 20% increase in customer retention rates., Resolved complex customer complaints and escalated issues, ensuring prompt and satisfactory resolution, resulting in a 15% decrease in customer escalations.
<p>Writing clean, efficient, and well-documented code<br>
Debugging and resolving technical issues to ensure optimal website performance<br>
Utilizing version control systems like Git for project management<br>
Learning and applying web development frameworks and libraries</p>
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