Aspiring Data Analyst with hands-on experience in Excel, Power BI, and MySQL. Strong background in customer-facing roles at Tech Mahindra and Cogent, bringing business understanding, data interpretation, and communicatio…
Aspiring Data Analyst with hands-on experience in Excel, Power BI, and MySQL. Strong background in customer-facing roles at Tech Mahindra and Cogent, bringing business understanding, data interpretation, and communication skills together. Experienced in building dashboards, analyzing trends, and presenting actionable insights.
Managed high-volume customer interactions with accuracy, Maintained detailed records and followed standardized workflows, Developed problem-solving and decision-making capabilities
Resolved customer issues while adhering to service-level agreements, Analyzed customer complaints to identify recurring patterns, Improved communication, documentation, and analytical thinking skills
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