People describe me as honest, helpful, polite and with a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful and able to listen effective w…
People describe me as honest, helpful, polite and with a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful and able to listen effective when solving problems.
My name is Céline and I currently work for Coop Sweden/Coop Logistik as a Master Data Validator and representative of Master Data in a daily data quality forum with the aim of increasing the level of service for both the store and our fully automated warehouse. As a Masterdata validator, I ensure that suppliers enter correct information through the Validoo portal and manage the layout of news and maintenance of existing articles. I also manage all contact with suppliers linked to Masterdata issues. I am responsible for over 20+ categories such as Home Furnishings, Over-the-counter medicines, Health, Body care, Face care, Fresh meat, Manual deli/charcuterie, Beverage, Tobacco, flowers, stock fillers, etc. As a Dataquality steward, I am prepared and catch errors that can affect the level of service delivered, e.g. incorrectly generated order lines due to Master data errors. I also deal with terminal related challenges.
<p>Working in a consultant task force at the business development department in order to increase the effectiveness by implementing a new system called SAP to the company.<br>
Correspondence with suppliers to increase quality of master data.</p>
<p>Resolving various issues from customers.<br>
Refunding customers.<br>
Worked via emails.<br>
Worked via live-chats.<br>
Worked via phonecalls.</p>
<p>Arranged loans to customers.<br>
Helped customers lower their interest rates.<br>
Received calls from both existing and new customers.<br>
Called cold customers.<br>
Sold services.</p>
<p>Trained to work under stress while maintaining exemplary customer service.<br>
Received leadership training.<br>
Received first aid training.</p>
<p>Scanned documents.<br>
Answered calls and emails.<br>
Sent thank you cards to employees and customers.</p>
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