Zwannda Charles Ramukumba

Zwannda Charles Ramukumba

Business Analyst / Sales Engineer
South Africa
Tshivenda, English, Tsonga
Contract Work from Home

About Me

Results-driven Business Analyst and Sales Engineer with 4 years of experience delivering software products, technology platforms, and industrial solutions within mining, construction, and industrial environments. Highly …

Experience

Business Development Consultant

MPI mINING SOLUTIONS · Middelburg , Mpumalanga , South Africa
Mar 2026 - Present · 8 months

<p>Identify, qualify, and develop new business opportunities through strategic prospecting, client engagement, and relationship management within the mining and industrial sectors.</p><p>Analyse client business requirements and operational challenges to recommend suitable technical solutions, including safety systems, hydraulic services, network solutions, and condition monitoring.</p><p>Prepare quotations, proposals, RFIs, RFQs, tenders, and vendor registrations while coordinating with suppliers and technical teams to deliver competitive solutions.</p><p>Manage projects from opportunity identification through implementation by coordinating stakeholders, monitoring timelines, mitigating risks, and ensuring successful project delivery and customer satisfaction.</p>

Business Analyst / Sales Engineer

Letona Holdings · South Africa
Jul 2024 - Present · 2 years 4 months

<p>Qualified and managed leads generated through business development and referrals, applying structured sales methodologies (MEDDPICC principles) to assess opportunity potential.<br>
Engaged clients to understand operational challenges and business requirements, translating them into tailored technology solutions.<br>
Conducted in-depth product demonstrations showcasing system functionality, business value, and ROI.<br>
Guided clients through the evaluation and decision-making process, addressing technical and commercial concerns.<br>
Developed and presented customized proposals, quotations, and commercial documentation aligned with client needs and company standards.<br>
Collaborated with technical and implementation teams to ensure solution feasibility and successful deployment.<br>
Drove opportunities through successful sales closure, ensuring accurate documentation and approvals.<br>
Managed multi-year contracts, including a 5-year Smart Inspection System contract at Mafube Mine and a 3-year contract at PMC Mine (Phalaborwa).<br>
Facilitated smooth post-sales handover to implementation and support teams, ensuring client readiness and early adoption.<br>
Provided initial post-sale support, system validation, and user training to ensure customer satisfaction.</p>

Business Analyst / Sales Engineer

PAISA Technology · South Africa
Feb 2022 - Jul 2024 · 2 years 5 months

<p>Qualified inbound and outbound leads for technology software, safety systems, and monitoring solutions.<br>
Delivered tailored product demonstrations focused on client-specific challenges, outcomes, and measurable value.<br>
Supported clients through proof-of-concept, testing, and system evaluation phases.<br>
Managed the sales cycle from discovery to proposal, negotiation, and closure.<br>
Prepared technical proposals, pricing, and tender submissions in collaboration with internal teams.<br>
Provided after-sales support, including system monitoring, troubleshooting, and end-user training.<br>
Developed real-time dashboards to improve visibility, reporting, and operational decision-making.<br>
Collected and communicated client feedback to internal teams to support continuous product improvement.<br>
Reduced fatigue-related incidents by 30% through successful system deployment.<br>
Improved asset utilization by 25% using real-time monitoring and analytics.<br>
Delivered the West End Clay Brick Project with zero operational downtime.</p>

School-Based Monitor

Dzingahe Primary & Dengenya Secondary Schools · South Africa
Mar 2022 - Jan 2023 · 10 months

<p>Supported school administration and examination processes.<br>
Assisted with the coordination of nutrition programs.<br>
Maintained and configured desktops, laptops, and printers.</p>

IT Support Technician

Kovani Attorneys · South Africa
Mar 2020 - Jan 2022 · 1 year 10 months

<p>Installed, configured, and maintained computers, printers, and network infrastructure.<br>
Provided day-to-day technical support, resolving hardware and software issues efficiently.<br>
Ensured minimal system downtime and reliable IT operations.</p>

Skills

Lead Qualification MEDDPICC Solution Selling Sales Pipeline Management Deal Closure Upselling Cross-Selling Client Presentations Value Communication ROI Communication Objection Handling Solution Evaluation Support Requirements Gathering Workflow Analysis Process Mapping Gap Analysis Stakeholder Engagement Smart Inspection Systems Online Condition Monitoring Collision Avoidance Systems Fatigue Monitoring Industrial Technology Software CRM Systems Microsoft Excel Microsoft Power BI HTML CSS JavaScript Client Engagement Communication Problem-Solving Time Management Cross-Functional Collaboration Customer Success Proof of Concept Testing System Evaluation Technical Proposals Pricing Tender Submissions Troubleshooting End-User Training Dashboard Development Reporting Operational Decision-Making
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