An enthusiastic and detail-oriented B.Com graduate with a strong foundation in commerce and a passion for data science. Seeking a challenging position that allows me to leverage my analytical skills and data science expe…
An enthusiastic and detail-oriented B.Com graduate with a strong foundation in commerce and a passion for data science. Seeking a challenging position that allows me to leverage my analytical skills and data science expertise to contribute effectively to a dynamic and innovative team.
Collaborating with the team and giving feedback to the concern agents by auditing the chat.
Checking the remark, and helping the same for improvement analysing the refund amount and execute for improvement.
Extracting data from raw dump and audit refunds as per POC.
Creating dashboard to understand the invalid %, error%, team wise percentage of invalid.
Giving feedback to the advisors to follow SOP.
Mailing according to the client.
Worked for zomato process where it is a blended process of chat and call.
Addressing the customer issues and resolving according to the POC.
Out bound sales of CASA accounts.
Processing accounts by using KYC process.
Checking accuracy of account using by customers.
Reaching targets.
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