Bryan John

Bryan John

Research and AML Analyst
UAE
Contract Remote

About Me

Operations and customer experience professional with an Honours BA in Criminology and experience supporting customers and corporate clients, coordinating multi-stakeholder workflows, supervising sales teams, and maintain…

Experience

Operations Associate (Contract)

EDIS Agency · Toronto, ON
May 2026 - Present · 6 months

<p>Coordinate pre-event and live operations for events serving 200+ attendees, maintaining schedules, guest and reservation lists, staffing details, payment records, deadlines, and check-in requirements.</p><p> Serve as a communication link across management, venues, vendors, DJs, staff, and customers.</p><p> Track open requests, resolve routine issues, and escalate time-sensitive exceptions.</p><p> Maintain attendance, sales, payment, feedback, and issue records in spreadsheets.</p><p> Research venues, pricing, audience preferences, and past results to support planning and post-event review.</p>

Customer Service & Logistics Representative (Contract)

Brampton Brick Limited · Markham, ON
May 2023 - Sep 2023 · 4 months

<p>Managed customer and corporate-client inquiries by phone, email, and in person while coordinating orders, pickups, deliveries, returns, and follow-ups.</p><p> Maintained customer, order, inventory, delivery, and payment records in ERP systems and spreadsheets.</p><p> Handled confidential banking documentation accurately.</p><p> Investigated transaction discrepancies.</p><p> Supported month-end reconciliation.</p><p> Tracked outstanding requests through resolution.</p><p> Trained new staff on systems and procedures.</p>

Sales Supervisor (Seasonal)

Digital Attraction | CN Tower · Toronto, ON
May 2022 - Nov 2022 · 6 months

<p>Supervised 8-10 employees per shift.</p><p> Assigned positions and breaks.</p><p> Trained new hires.</p><p> Communicated operational updates to management.</p><p> Monitored sales, transaction, and inventory records.</p><p> Resolved escalated customer issues involving refunds, exchanges, and replacements.</p>

Skills

Issue Resolution Escalation Event Coordination Logistics Coordination Sales Support Service Support Business Records Reporting Cross-Functional Communication Research Follow-Up Customer Support Stakeholder Support Operations Coordination Workflow Coordination Training Knowledge Transfer Spreadsheets ERP systems Canva Salesforce AI-assisted workflows POS systems Customer Service Reconciliation Banking Documentation
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