Salesforce Developer & Salesforce Administrator with 4 years of end-to-end Salesforce implementation experience at Tata Consultancy Services (TCS), delivering enterprise-scale Salesforce solutions for global clients, inc…
Salesforce Developer & Salesforce Administrator with 4 years of end-to-end Salesforce implementation experience at Tata Consultancy Services (TCS), delivering enterprise-scale Salesforce solutions for global clients, including Telstra Telecom and BP Energy. Specializes in Apex development, Lightning Web Components, REST/SOAP API integrations, and declarative automation using Flow Builder. Proven record of measurable business impact: up to a 40% reduction in manual effort, a 15% improvement in system performance, and an improvement in SLA adherence from 74% to 89%. Skilled in Sales Cloud, Service Cloud, Lightning Experience, Basics Agentforce, and DevOps practices including SFDX, Git, CI/CD, and Metadata API deployment.
<p>Administered Salesforce org including user Profiles, Permission Sets, Role Hierarchy, OWD, and FLS to enforce robust, compliant data access controls across the organization.<br>
Designed and configured custom objects, fields, page layouts, validation rules, and object relationships to support end-to-end Service Cloud business processes.<br>
Built and optimized Record-Triggered Flows to automate repetitive agent tasks, reducing manual effort by 30% and saving 8 hours/week per agent.<br>
Implemented Approval Processes, Assignment Rules, Auto-Response Rules, and Email Alerts to automate case management workflows, eliminating manual intervention.<br>
Improved SLA adherence from 74% to 89% through intelligent queue-based case routing using Assignment Rules, Queues, and Auto-Response Rules.<br>
Configured Entitlements and Milestones to track and enforce SLA commitments with automated escalation alerts, ensuring timely case resolution.<br>
Enabled Field History Tracking and Audit Trail to maintain full compliance, change visibility, and regulatory traceability across the org.<br>
Built Reports and Dashboards to monitor KPIs such as case resolution time, SLA adherence, and agent productivity, enabling data-driven decision-making for stakeholders.<br>
Configured Salesforce Administration including Users, Profiles, Permission Sets, Role Hierarchy, OWD, and FLS to enforce secure, least-privilege data access across teams.<br>
Managed bulk Data Loader operations insert, update, upsert, and delete for large-scale data migration and ongoing data governance tasks.<br>
Developed Apex Classes and Apex Triggers with bulkification best practices, plus Batch Apex, for scalable, governor limit-compliant automation.<br>
Built Lightning Web Components LWC to enhance the Sales Cloud user interface, improving user experience and reducing navigation time for field operations teams.<br>
Developed Record-Triggered Flows to automate work order creation workflows, reducing manual effort by 40% and accelerating operations response time.<br>
Optimized SOQL queries and applied governor limits best practices, reducing page load time from 4s to 3.4s, a 15% performance improvement.<br>
Implemented Named Credentials and Platform Events for secure, scalable REST API integrations with third-party enterprise systems.<br>
Created and configured Connected Apps and OAuth 2.0 settings to enable secure, authenticated third-party integrations and SSO.<br>
Deployed changes across sandboxes and production using Change Sets, Salesforce CLI, and Metadata API supported CI/CD release management pipelines.<br>
Wrote comprehensive Apex test classes, achieving 75% code coverage for all production deployments, ensuring zero regression.<br>
Debugged and resolved platform issues using Debug Logs, Developer Console, and Workbench to maintain high system reliability.</p>
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